VIP Account Manager

Description
Tango is a successful, marketleader, a live-streaming Platform with 450+ Million registered users, in an industry projected to reach $240 BILLION in the next couple of years.

The B2C platform, based on the best-quality global video technology, allows millions of talented people around the world to create their own live content, engage with their fans and monetize their talents.

Tango live stream was founded in 2018 and is powered by 300+ global employees operating in a culture of growth, learning, and success

The Tango team is a vigorous cocktail of hard workers, creative brains, energizers, geeks, overachievers, athletes, and more. We push the limits to bring our app from "one of the top" to "the leader".

The best way to describe Tango's work style is not to use the word "impossible". And we believe that success is a thorny path that runs on sleepless nights, corporate parties, tough releases, and of course our users' smiles (and as we are a LIVE app, we truly get to see our users all around the world smiling right in front of us in real-time).

Tango is looking for an experienced and talented VIP account manager to Join the amazing VIP team.

Do you want to join the party?
Responsibilities

• Manage on a daily basis close relationships and support with our VIP users
• Keep track and monitor on the VIP users activity on a daily basis including sales and up-sale promotions.
• Build personal relationships and create a personalized experience for them.
• Track and monitor the VIP players activity on a daily basis.
• Provide customer care through various channels and handles.
• Gather feedback and propose improvements to customer experience.
• Cross teamwork with all aspects of marketing, monetization, features and products
• Build and deliver ongoing content, promotions and activities – where the KPI is to bring players to their next level

Requirements

• Fluent English - must
• Previous experience at sales or customer support roles, preferably from B2C companies
• Strong communicator, customer-centric, proactive and target driven
• Passion for social apps - advantage
• Knowledge of additional languages (Indian, Arabic, Turkish) - advantage
• Prior experience with support tools (Zendesk, Intercom, etc)- advantage

What we offer:

• International company with several offices in different locations : Tel-Aviv, Kyiv, Warsaw, Limassol.
• Granting an Option;
• A professional environment with great people to work with;
• Competitive salary, performance review;
• Flexible working hours, no one here tracks your work time because our culture is built on trust and cooperation;
• Social package, including sports coverage, elite medical insurance for you and family;
• 20 working days paid vacation and 100% sick leaves coverage;
• Opportunities to make a difference, to develop and grow;
• Regular corporate celebrations, team buildings and fun activities;
• Comfortable office close to the metro station. Our Kyiv office is open 24/7 with all safety and health measures in place.

If this sounds like you, apply and help empower live entertainers and creators to build independent businesses around their live talents.