Logistics Customer Service Specialist

Procter & Gamble has one of the largest and strongest portfolios of trusted, quality brands, including: Gillette, Pantene, Fairy, Head & Shoulders, Blend-a Med, Oral-B, Pampers, Always, Ariel, Lenor, Vizir. We are the largest consumer goods company with operations in 80 countries, hiring more than 95 000 employees worldwide.

Our Kyiv based team is looking for Customer Service Specialist.

Are you ready to take the new challenge?

The Job Scope:

• Ensure proper order acquisition control (monitoring, contact with customer, leadership engagement if needed).
• Ensure proper truck sizing as per customer contract/alignment and according to Trade Terms conditions (request additional orders from the customer if needed).
• Manage price discrepancies in customer's orders (investigation, proper communication, and solution with customer, Sales, Billing Accuracy SPOC).
• Effective communication with Customer Service Representative Team and customer regarding order changes, corrections and issue solving.
• Deal with the issues arising from stock unavailability (if needed: in cooperation with customer and other functions) 
• Support P&G drive to be  #1 Supplier by responding to customer specific needs and requirements (reports, estimated availability dates, etc.) in timely manner  
• Contribute in reaching Customer Service Representative KPI's targets (proper analysis, root causing, action plan proposal if needed):
• Coordinate / support customers related logistics project internally (SO, supply planning, logistics, plants etc.) and externally (customers).

What we offer you:

• Opportunity to work in a dynamic and respectful work environment. We live our Purpose, Values, and Principles daily. We value every individual and encourage initiatives promoting agility and work/life balance.
• Continuous coaching & mentorship. We are passionate about our work. We will make sure you receive both formal training and as regular mentorship from your manager and others.
• Competitive salary and benefits program. Regular salary revisions and possible promotions - all in line with your results, performance and potential.