Customer Support Team Lead

1 месяц назад


Kyiv, Украина Genesis Полный рабочий день

ÐÑивÑÑ Everhelp на звâÑзкÑ

Everhelp - компанÑÑ ÐµÐºÐ¾ÑиÑÑеми бÑзнеÑÑв Genesis. Ðи аÑÑÑоÑÑинговий support ÑеÑвÑÑ, Ñкий пÑдÑÑимÑÑ Ð±ÑлÑÑ Ð½Ñж 20 пÑодÑкÑÑв по вÑÑÐ¾Ð¼Ñ ÑвÑÑÑ.

Ð Everhelp ми ÑÑвоÑÑÑмо next-gen Cusomer Success екоÑиÑÑÐµÐ¼Ñ ÐºÐ¾ÑиÑÑÑваÑам з ÑÑÑого ÑвÑÑÑ. Ðи забезпеÑÑÑмо пеÑÑоклаÑне обÑлÑговÑÐ²Ð°Ð½Ð½Ñ ÐºÐ»ÑÑнÑÑв Ñа дбаÑмо пÑо вÑе: вÑд конÑÑгÑÑаÑÑÑ, конÑÑÐ¾Ð»Ñ Ñа обÑлÑговÑÐ²Ð°Ð½Ð½Ñ Ð´Ð¾ ÑоÑÐ¸Ð¶Ð½ÐµÐ²Ð¸Ñ Ð·Ð²ÑÑÑв з ÑÑÑма необÑÑдними меÑÑиками.ÐомпанÑÑ ÑÑвоÑили Ñ 2021 ÑоÑÑ.

Ðа оÑÑаннÑй ÑÑк вона виÑоÑла з 2 до 150+ лÑдей в командÑ. ÐаÑÐ°Ð·Ñ Ð±ÑлÑÑÑÑÑÑ Ð½Ð°ÑÐ¸Ñ ÑпÑвÑобÑÑникÑв знаÑодÑÑÑÑÑ Ñ Ð±ÐµÐ·Ð¿ÐµÑÑ, ми збеÑегли ÑÑÑ ÑобоÑÑ Ð¼ÑÑÑÑ, на додаÑок â пÑодовжÑÑмо поÑилÑваÑи наÑÑ ÐºÐ¾Ð¼Ð°Ð½Ð´Ñ.

ÐаÑа позиÑÑÑ:

- Ðи пÑоÑи вÑйни Ñа невипÑÐ°Ð²Ð´Ð°Ð½Ð¾Ñ Ð°Ð³ÑеÑÑÑ.
- Ðи евакÑÑвали ÑпÑвÑобÑÑникÑв компанÑÑ Ñа ÑÑ Ð±Ð»Ð¸Ð·ÑÐºÐ¸Ñ Ñз зон Ð±Ð¾Ð¹Ð¾Ð²Ð¸Ñ Ð´Ñй, допомогли в поÑÑÐºÑ Ð¶Ð¸Ñла Ñ Ð·Ð°Ð±ÐµÐ·Ð¿ÐµÑили ÑÑнанÑÐ¾Ð²Ð¾Ñ Ð¿ÑдÑÑимкоÑ.
- ÐабезпеÑили вÑÑ ÐºÐ¾Ð¼Ð°Ð½Ð´Ñ Ð¼Ð¾Ð±ÑлÑними ÑÑанÑÑÑми Ñа баÑаÑеÑми.

Ðи пÑодовжÑÑмо ÑÑабÑлÑно пÑаÑÑваÑи Ð´Ð»Ñ Ð¼Ð°Ð¹Ð±ÑÑнÑого УкÑаÑни. ÐÑкÑлÑки ми пÑодовжÑÑмо ÑозÑиÑÑваÑиÑÑ, ÑÑкаÑмо вÑдповÑдалÑного Support Team Lead, Ñкий бÑде менеджеÑиÑи ÐºÐ¾Ð¼Ð°Ð½Ð´Ñ Ñа пÑдÑÑимÑваÑи виÑÐ¾ÐºÑ ÑÑандаÑÑи ÑкоÑÑÑ Ð¾Ð±ÑлÑговÑÐ²Ð°Ð½Ð½Ñ Ð½Ð°ÑÐ¸Ñ ÐºÐ»ÑÑнÑÑв.

Ð¢Ð²Ð¾Ñ Ð·Ð°Ð´Ð°ÑÑ:

- менеджеÑиÑи ÐºÐ¾Ð¼Ð°Ð½Ð´Ñ Ð¿ÑдÑÑимки;
- конÑÑолÑваÑи KPI команди, ÑкÑÑÑÑ Ð¾Ð±ÑлÑговÑÐ²Ð°Ð½Ð½Ñ Ñа пÑавилÑнÑÑÑÑ Ð²ÑдповÑдей клÑÑнÑам;
- гаÑанÑÑваÑи, Ñо жоден клÑÑÐ½Ñ Ð½Ðµ залиÑиÑÑÑÑ Ð±ÐµÐ· вÑдповÑÐ´Ñ Ñа оÑÑÐ¸Ð¼Ð°Ñ ÐºÐ¾Ð½ÑÑлÑÑаÑÑÑ Ñодо вÑÑÑ ÑвоÑÑ ÐºÐ¾Ð½ÑÑоÑнÑв;
- ÑÑвоÑиÑи здоÑовий клÑÐ¼Ð°Ñ Ñ ÐºÐ¾Ð»ÐµÐºÑÐ¸Ð²Ñ Ñа пÑдвиÑиÑи пÑодÑкÑивнÑÑÑÑ Ð¿ÑаÑÑ;
- ÑоÑмÑваÑи командÑ, бÑаÑи ÑÑаÑÑÑ Ñ Ð¿ÑоÑеÑÑ Ð½Ð°Ð¹Ð¼Ñ;
- авÑомаÑизÑваÑи Ñа покÑаÑиÑи ÑобоÑÑ Ð¿ÑоÑеÑи;
- збиÑаÑи ÑÑаÑиÑÑÐ¸ÐºÑ Ñа ÑоÑмÑваÑи звÑÑи Ð´Ð»Ñ Ð¿Ð°ÑÑнеÑÑв;
- пÑдÑÑимÑваÑи необÑÑÐ´Ð½Ñ Ð·Ð½Ð°Ð½Ð½Ñ Ð¿Ñо пÑодÑÐºÑ Zendesk;
- бÑаÑи ÑÑаÑÑÑ Ñ Ð³Ð»Ð¾Ð±Ð°Ð»ÑÐ½Ð¸Ñ Ð¿ÑоекÑÐ°Ñ Ñа в ÑеÑÐµÐ´Ð¸Ð½Ñ ÐºÐ¾Ð¼Ð¿Ð°Ð½ÑÑ Ð´Ð»Ñ Ð²Ð´Ð¾ÑÐºÐ¾Ð½Ð°Ð»ÐµÐ½Ð½Ñ Ð½Ð°ÑÐ¸Ñ Ð¿ÑодÑкÑÑв Ñ Ð¾Ð¿ÑимÑзаÑÑÑ Ð´Ð¾ÑвÑÐ´Ñ Ð½Ð°ÑÐ¸Ñ ÐºÐ¾ÑиÑÑÑваÑÑв

ÐÑде кÑÑÑо ÑкÑо Ñи маÑÑ:

- впевнений/поглиблений ÑÑÐ²ÐµÐ½Ñ Ð²Ð¾Ð»Ð¾Ð´ÑÐ½Ð½Ñ Ð°Ð½Ð³Ð»ÑйÑÑÐºÐ¾Ñ Ð¼Ð¾Ð²Ð¾Ñ;
- оÑганÑзаÑоÑÑÑÐºÑ Ñа ÑпÑавлÑнÑÑÐºÑ Ð·Ð´ÑбноÑÑÑ, вÑдмÑÐ½Ð½Ñ ÐºÐ¾Ð¼ÑнÑкаÑÐ¸Ð²Ð½Ñ Ð·Ð´ÑбноÑÑÑ;
- доÑвÑд опÑимÑзаÑÑÑ Ð¿ÑоÑеÑÑв Ñа пÑдвиÑÐµÐ½Ð½Ñ ÐµÑекÑивноÑÑÑ Ð²Ð¸ÐºÐ¾ÑиÑÑÐ°Ð½Ð½Ñ ÑеÑÑÑÑÑв.;
- вмÑÐ½Ð½Ñ Ð¾ÑганÑзовÑваÑи Ñа планÑваÑи ÑобоÑÑ Ð²ÑддÑлÑ;
- доÑвÑд ÑобоÑи з пÑогÑамними пÑодÑкÑами Ñа ÑеÑвÑÑами Zendesk;
- попеÑеднÑй доÑвÑд ÑобоÑи на поÑÐ°Ð´Ð°Ñ QC / Team Lead, доÑвÑд ÑÑвоÑÐµÐ½Ð½Ñ Ð¿ÑоÑеÑÑв Ñ ÐºÐ¾Ð¼Ð°Ð½Ð´Ñ Ð¿ÑдÑÑимки;
- ÑозвинÑÑÑ Ð½Ð°Ð²Ð¸Ñки ÑÑÑеÑоÑÑÑйкоÑÑÑ Ñа бÑзнеÑ-оÑÑÑнÑаÑÑÑ.

РобоÑа в Everhelp â Ñе:

- ЧÑдова можливÑÑÑÑ Ð¿Ð¾ÑаÑи ÑÐ²Ð¾Ñ ÐºÐ°ÑâÑÑÑ Ð² IT з нÑÐ»Ñ Ñа доÑоÑÑи до позиÑÑй Ð levelâa;
- ÐожливÑÑÑÑ Ð´Ð¾Ð»ÑÑиÑиÑÑ Ð´Ð¾ ÑкÑаÑнÑÑкого пÑодÑкÑÑ Ñа допомагаÑи економÑÑÑ Ð½Ð°ÑÐ¾Ñ ÐºÑаÑни;
- ÐезкоÑÑÐ¾Ð²Ð½Ñ ÑÑенÑÐ²Ð°Ð½Ð½Ñ Ð· бÑгÑ, ÑÑÑболÑ, баÑкеÑболÑ, Ð²Ð¾Ð»ÐµÐ¹Ð±Ð¾Ð»Ñ Ñа йоги, коÑпоÑаÑÐ¸Ð²Ð½Ñ Ð·Ð½Ð¸Ð¶ÐºÐ¸ на абонеменÑи в ÑÑенажеÑÐ½Ñ Ð·Ð°Ð»Ð¸.

Ðе зволÑкай ÐÑдпÑавлÑй ÑÐ²Ð¾Ñ CV Ñ Ð¿ÑиÑднÑйÑÑ Ð´Ð¾ Everhelp.


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