Delivery & Accounts Lead

Langate is an award-winning provider of web development services in 3 main categories: business, healthcare, and education. At Langate, we're passionate about crafting digital solutions that make a real impact. We take immense pride in our strong collaboration with the U.S.  We're here to shape the future of technology, one milestone at a time.
In addition to technical expertise, we value excellent communication skills. Collaboration and effective teamwork are the cornerstones of our success, and we believe in fostering an environment where everyone's voice is heard and valued.

As a Delivery Manager at Langate, you will play a pivotal role in ensuring the successful delivery of projects and services to our clients. You will lead a team of talented professionals, oversee project execution, and maintain strong client relationships. 

Key Responsibilities: 

1. Delivery Excellence:

• Monitoring project status, risks, and issues.
• Initiating corrective actions to adjust the project course.
• Aligning and controlling goals across projects and teams. 

2. People & Resource Operations:

• Planning and executing replacements and rotations.
• Maintaining a competency matrix.
• Configuring/initiating training processes for managers and team leads. 

3. Process Leadership:

• Implementing best practices for team and performance management.
• Launching a culture of continuous development in collaboration with HR. 

4. Growth & Upsell Support:

• Identifying growth opportunities within projects (in coordination with Sales).
• Supporting presales activities for existing and new clients. 

5. Client Success & Account Retention 

• Establishing and maintaining relationships with key clients.
• Handling escalations, collecting feedback, and ensuring customer satisfaction. 

  Key Competencies:

• Strategic delivery planning
• Stakeholder management
• Team motivation & performance leadership
• Cross-functional collaboration
• Crisis handling & problem solving
• Customer empathy and retention skills
• Systematic resource management
• Delivery mindset (quality, deadlines, workload)
• Rapid problem diagnosis
• Leadership without micromanagement 

We offer:

• Official employment, paid sick leave, 20 working days of paid vacation   
• Free English lessons  
• Flexible work schedule  
• Official Ukrainian holidays are non-working days   
• Paid courses and certifications   
• Сoach/psychologist consultation   
• Workshops   
• Career development plan   
• Mentoring Education   
• Medical Health Insurance  

Why Choose Us? What Do We Offer that's Exceptional?  

1. Cutting-Edge Technologies on Real Projects: At Langate, you'll work with the latest technologies on live projects. We're a dynamic, fast-growing company, so you'll find a minimal amount of legacy systems and plenty of opportunities to implement new technologies.

2. Quality Equipment for Optimal Productivity: We believe in equipping our team for success. You'll have access to top-notch equipment to ensure your work is efficient and effective.

3. Work-Life Balance with Benefits: We value work-life balance and offer paid time off, including vacation days and sick leave. Remote work options and hearty life are part of the package too.

4. Investment in Your Growth: We're committed to your professional development. You can expect training programs, courses, and opportunities to enhance your English language skills. 

5. Team Building and Unity: We know that a happy team is a productive team. That's why we organize team-building events and group activities to foster strong bonds and a sense of belonging.

6. Flexible Work Hours: We understand that life can be unpredictable. That's why we offer a flexible work schedule to accommodate your needs.  

When you choose us, you're choosing a company that values innovation, invests in its employees, and provides a supportive and engaging work environment. Join us in shaping the future of technology  

Need more information? Welcome

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