Head of Delivery Manager

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Head of Delivery Manager

Ukraine, Poland

Full-time

The referral bonus for a successful recommendation of someone:

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We are looking for an experienced Head of Delivery to oversee the successful execution of client projects, ensuring quality, timely delivery, and customer satisfaction. You will lead and develop the Delivery team, optimize performance across multiple projects, foster a culture of continuous improvement, and maintain strong relationships with clients and stakeholders to drive transparency, efficiency, and long-term success.

• Lead delivery resource allocation to maximize utilization and timely staffing of billable and internal projects;
• Provide real-time resource availability report to the sales team to support new opportunities and proposals;
• Serve as the main contact point for the delivery department across internal teams including Marketing, HR, and Pre-Sales;
• Oversee preparation of proposals and responses to RFPs, coordinating between delivery, business analysis, and sales teams to ensure timely, high-quality submissions;
• Respond to partner and client requests for resources or proposals, managing all interactions to close upsell opportunities efficiently;
• Supervise outstaff and outsource project delivery through PMs, ensuring adherence to SOWs, budgets, timelines, and client expectations;
• Act as an escalation and negotiation point for project issues unresolved by PMs and delivery teams;
• Ensure through PMs and delivery teams that all project payments and invoices are processed accurately and timely;
• Track and manage delivery KPIs and financial metrics to meet target gross margin and operational performance goals;
• Help delivery teams identify, promote, and close new business opportunities with existing clients through upselling and cross-selling of services;
• Oversee timesheet compliance and monthly closing, ensuring all submissions are approved and aligned with financial reporting;
• Plan and execute hiring strategies based on projected delivery needs;
• Participate in candidate interviews for key or senior delivery positions, ensuring alignment with departmental standards;
• Drive professional growth within the delivery department through structured PDPs, regular reviews, and mentorship;
• Oversee cooperation with subcontractors and partner companies, ensuring alignment and output quality;
• Continuously improve delivery operational processes.

• Leadership experience managing delivery teams in technology or professional services;
• Strong organizational and prioritization skills; able to drive delivery against agreed timelines and budgets;
• Great communicator and negotiator, comfortable managing client relationships and internal teams;
• Proven ability to solve problems, manage risks, and resolve escalated issues;
• Comfortable with making quick changes, experimenting, and embracing fail-fast, learn-fast approaches;
• Data-driven and skilled in tracking KPIs and operational metrics;
• Technical background with ability to guide strong stream leads;
• Adaptable, positive, and able to thrive in fast-paced, changing environments;
• Financial acumen for managing budgets, payments, and project finances;
• Advanced English.

• Hands on Salesforce experience, understanding Salesforce eco-system;
• Professional certification (PMP, Agile, etc).

Health and Self-Care

Benefits include medical insurance, paid vacation days annually, paid emergency sickness leave, and unlimited paid long-term sickness leave, law agency support, possibility of solving personal legal issues

Salesforce Career

Get reimbursed for professional Salesforce certification and the chance to become a certified mentor, with our career development program

Flexible Work

Our employee-friendly HR policy offers paid business trips and relocation support, as well as a flexible working schedule

Personalized Development

Enjoy a competitive salary and receive regular performance reviews with the added benefit of a personal development plan

Professional Growth

Expand your language skills with native speaker-led English and German classes and take on challenging projects with modern technologies. Professional courses, meetups, webinars and conferences

Sun-filled and love-filled office

Enjoy working with mature and awesome people in our modern, sun-filled loft office with a cozy kitchen, unlimited access to a play zone and snacks, and delicious coffee from Chehovych Roastery

Cross-functional expertise

Highly experienced team with 10+ years of both tech and business backgrounds

Competitive salary

Competitive financial compensation based on achievements

Supportive team

Open communication and a friendly atmosphere within the team

Flexible work

Flexible working schedule and employee-friendly HR policy

Noltic provides Salesforce services to businesses across the globe and successfully launches Salesforce apps. With two offices in Ukraine, we've built solutions used by Metro Cash&Carry, Uber, Heineken and many other respected companies worldwide.

We believe smart and awesome people became a key to our constant growth since 2017. As our co-founder, Vlad Petrovych, noted "Our greatest aspiration (after making millions, of course) was to create a place of power where we could do what we loved while staying true to our principles". Being proudly committed to our people's comfort, we invest in every single detail in our office spaces, working tools and the quality time we spend with anyone connected to Noltic's team. We invest in our people, so our clients stay happy with what and how we deliver.

Khrystyna Chepil

Recruiter