VP, Operations

Title: VP, Operations — Remote (Contractor)

Location: Remote - Preference Philippines; South East Asia; Poland; Romania; Ukraine

Base fee: USD $1,500–$2,500 / MONTH + Performance Incentives (Paid via Wise or bank direct deposit)

Employment type: Contractor, Full-Time

Company: Shae Group

Website:

Who We Are

We are a global AI-powered technology and services group operating multiple brands across health, wellbeing, and performance. We're AI-first, outcome-obsessed, automation-heavy, and scale through tight systems, high standards, and radical transparency. We adopt AI across strategy, operations, marketing, product, and client experience — and hire people who are AI-savvy, adaptive, and results-driven.

Who You Are

You are a high-agency operator with deep experience in AI/tech services and ops. You translate strategy into quantified OKRs/KPIs and consistently deliver. You have deep experience in SaaS sales, shipped RevOps and service-management programs, understand DORA/Accelerate metrics, are fluent in security & compliance (SOC 2/ISO 27001/NIST CSF), and design interoperable, shared services across brands. You communicate crisply at the executive table and dive deep with operators when required.

Responsibilities:

• Run the company operating cadence (OKRs, QBRs, MBRs), dashboards, variance management and reporting.

• Build and own the RevOps stack (CRM → Marketing Ops → Success/Support → Billing & Collections) and ensure forecast accuracy.

• Implement fit-for-purpose ITIL 4-lite practices (Incident, Change, Problem management, SLAs) and institutionalize DORA/Accelerate metrics.

• Lead security & compliance readiness (SOC 2, ISO 27001, NIST CSF) and vendor risk/commercial strategy.

• Ensure every new funnel, program or product integrates cleanly into our architecture (intake → design → test → launch → hypercare) and build a high-performing operations org (RevOps, ServiceOps, Data, Automation).

Must-have qualifications:

• 8+ years' experience in operations, RevOps, or technical program leadership in AI/tech services or SaaS environments, with proven outcomes.

• Direct experience building RevOps stacks, service-management practices, and measurable OKR frameworks.

• Fluency in security & compliance frameworks (SOC 2, ISO 27001, NIST CSF) and vendor risk management; strong executive communication.

• Advanced Experience using GHL (GoHighLevel) CRM.

Nice-to-have:

• Experience with DORA/Accelerate metrics and partnering with Product/Engineering to improve flow.

• Prior leadership building cross-brand shared services, platform consolidation, or long-form program launches.

Compensation & performance bonuses:

Base Salary: USD $1,500–$2,500 per month (experience-based).

Performance incentives: Per project/ brand/ funnel

Equity / long-term incentive plan negotiable for the right candidate.

Payment & contractor terms:

Independent Contractor status only. Payment in USD via Wise or bank direct deposit. Invoicing monthly. No employee benefits; paid time off available for strong performance and exceeding KPIs.

How to apply:

• Click Apply → complete prescreen questions (working logistics + availability)

• Self-schedule an 18-minute prescreen AI one-way video interview

• Complete a 3rd-party personality profile

• If matched, hiring manager interview within 24–48 hours — offers same day for top candidates

Closing note

We are purpose-driven and move fast. Shae Group values precision, automation, and outcomes. Top candidates receive expedited interviews and fast offers — please check your email (and spam) after applying and respond promptly.