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Senior Support Engineer

2 недель назад

Украина, Украина SoftServe Полный рабочий день 80 000 $ - 120 000 $ в год

DIRECTION:

INFORMATION SECURITY

TECHNICAL LEVEL:

SENIOR

LOCATION:

UKRAINE

PERSONAL RECRUITER:

ANASTASIIA PETRYCHUK

WE ARE

SoftServe, a global digital service and consulting leader established in 1993, transforms business with innovative technology solutions. Our diverse team of professionals is engaged in over 2,000 projects worldwide, helping clients from ISVs to Fortune 500 companies accelerate and optimize their operations. Experience authentic collaboration without the typical corporate jargon.

Our client is a leading managed WordPress hosting platform, empowering businesses with the performance, security, and reliability they need to grow online. Their platform automates the complexities of WordPress site management, helping teams focus on content and user engagement instead of infrastructure.

IF YOU ARE
  • Proficient in using Atlassian Suite and managing macOS with Jamf
  • Knowledgeable in Cisco Meraki, VoIP systems (Dialpad), and Google Workspace (OAuth, email best practices, DMARC, etc.)
  • Familiar with Okta and Slack
  • Capable of supporting Apple MacBooks remotely
  • Skilled in collaborating with non-technical teams
  • A sound communicator and troubleshooter
AND YOU WANT TO
  • Assist with supporting our user base via our Jira Service Management tool, and additional administration tasks in Jira projects
  • Triage, troubleshoot, and resolve IT support tickets for both software and hardware
  • Investigate, plan, and resolve system administration tasks and projects using Jira boards and cards
  • Plan tasks involving infrastructure maintenance, updates, audits, and support for office facilities, such as Meraki and Zoom hardware
  • Collaborate with various departments to address complex technical problems for non-technical staff
  • Meet internal and external SLAs
  • Create and maintain support documentation and customer knowledge guides
TOGETHER WE WILL
  • Care for your and your family's wellness with a health insurance package
  • Collaborate with a multicultural team of people from Chile, Mexico, the USA, Ukraine, and India
  • Embrace wide career opportunities, challenging projects, top-notch technologies, and a clear career path with SoftServe's People Excellence program

SoftServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let's put your talents and experience in motion with SoftServe.