Project Manager Overseas

Promodo is the largest full-service marketing agency in Ukraine, founded in 2004. The company employs over 450 specialists across five offices worldwide (Ukraine, USA, UK).

For the fifth year in a row, Promodo has been recognized as the No. 1 performance marketing agency in Ukraine by IAB Ukraine. It is included in the rating of the best media agencies by VRK (Ukrainian Advertising Coalition). Since 2023, Promodo has been a member of the CEEDA Alliance — a network of leading digital agencies in Central and Eastern Europe.

We offer:

Transparent communication. Transparent communication. An open position of TOP management that gives an understanding of the company's strategy and the importance of the achievements of each team member.

Stability and safety. Support for colleagues and their families during the war, vacation compensation and official employment.

Personal development. Learning and teaching at Promodo Academy. Exchange of experience between colleagues and participation in professional conferences.

Growth. Annual assessment center and performance review to increase grades, revise tasks and remuneration levels. Transparent internal competitions for all management positions.

Work format. Full-time employment. Ability to work remotely or in one of the company's open offices (Kyiv, Lviv, Kharkiv).

We are looking for a proactive and client-oriented Middle Customer Success Manager | Digital Project Manager to join our international team. In this role, you'll be responsible for managing key client relationships, ensuring project performance, and acting as the vital link between our clients and delivery teams. You'll be involved in every stage of the client journey — from onboarding to strategy alignment and long-term support.

What We're Looking For:

• Minimum 3 years of experience as a Project Manager, Account Manager, or Customer Success Manager within a digital or marketing agency;

• Proven track record of working with Tier 1 and Tier 2 markets;

• Exceptional communication and presentation skills, with the ability to engage stakeholders at all levels;

• Excellent verbal and written communication skills in English (C1 ), with confidence in presenting ideas and handling objections;

• Strong client-centric approach with a keen ability to uncover business needs and translate them into tailored, value-driven solutions;

• High resilience, problem-solving mindset, with experience navigating complex situations and managing demanding or strategically important clients effectively;

• Understanding of key marketing services (at least 2 of them): SEO, PPC, ASO, Email Marketing, Analytics;

• Comfort working with performance metrics such as ROI, ROAS, CPC, CPA, etc.;

• A proactive approach, structured thinking, and a genuine interest in building partnerships — not just managing tasks.

Key Responsibilities

• Own the client relationship: manage communication, expectations, and strategic alignment throughout the project lifecycle;

• Act as a bridge between the client and internal teams to ensure clarity on scope, delivery timelines, and execution plans;

• Understand and interpret client pain points (KYC) to proactively suggest improvements and solutions;

• Lead strategic sessions, negotiations, and presentations of company services to the clients;

• Translate client needs into actionable tasks for internal specialists and supervise execution quality;

• Monitor key project KPIs, ensuring deliverables meet both quality and business objectives;

• Oversee invoicing, budget adherence, etc.;

• Analyze performance and initiate upsell/cross-sell opportunities to maximize client value.

If our vacancy resonates with you — send over your resume, let's get acquainted