SEO Account Manager

Our Client is a rapidly growing digital marketing agency that specializes in lead Generation for small - medium-sized local businesses. They do SEO, SEM, and several other forms of marketing. 

It's not a huge agency but they have served over 30 Roofing businesses ranging from start-ups to well-established businesses of all shapes and sizes.

Ranking on page 1 is great and that's what they are mostly known for. However, their philosophy is geared more towards the idea that your marketing investment should bring you more money than what you put in.

We are looking to add a strong team member to the Customer Service department. The ideal candidate has great communication skills and is interested in working in a dynamic, fast-paced environment. 

You will be expected to manage client accounts and represent the needs of both the client and the agency. This is a great opportunity for applicants who are motivated, flexible, and demonstrate leadership skills. Although the communication is KEY,  you must have a very strong understanding of search engine optimization, Google my business, dealing with suspensions, and reinstating listings. 

You should be highly experienced with all of the following:

Providing customer service to a wide range of clients

Overseeing and following up on campaign deliverables

Communicating and checking in with clients regarding their campaigns

Creating and/or tailoring client campaign strategies based on their needs

Communicating client needs and requests to the team

Walking clients through their analytics via screen share programs like Loom

Communicating with the team, assigning tasks, and holding them accountable to deadlines

Providing final approval for projects going out to clients, including proofreading and aesthetics checks

Taking notes on client requests during calls, and assigning them as tasks to the team

Taking notes during team meetings, and holding accountability meetings with key team members

Management of client ticketing system

Learning basic information about each client's niche, to understand the goals and challenges of their business

TOP 4:

Resolve 90% of client requests within 48 hours 

Report to 70% of the clients receive reports at least once a month

Turn negative clients into positive clients in an average of under 7 days

Complete Onboarding New Clients under 1 week of client joining company

Other:

Comfortable with a sales environment, and willing to 'save' departing clients by highlighting the benefits of our work

Willing to take unexpected client calls during work hours

Comfortable being on camera, as much of our client reporting, occurs through screen share programs such as Loom

Experience creating/optimizing systems and operations processes, as we are always looking for ways to improve our business structure

Detail-oriented, with an eye for correct grammar and online visuals

Gains satisfaction from following through with tasks and seeing projects to completion

Ability to lead and mentor a team

Experience writing pitches and proposals for clients

Efficiency: able to produce significant output with minimal wasted effort 

Honesty/integrity: does not cut corners ethically. Earns trust and maintains confidence, does what is right, not just what is politically expedient. Speaks plainly and truthfully 

Organization and planning: plans, organizes, schedules, and budgets in an efficient, productive manner, focuses on key priorities 

Aggressiveness: moves quickly and takes a forceful stand without being overly abrasive 

Follow through on commitments: lives up verbal and written agreements, regardless of personal cost 

Intelligence: learn quickly. Demonstrates ability to quickly and proficiently understand and absorb new information 

Analytical skills: able to structure and process qualitative or quantitative data and draw insightful conclusions from it. Exhibits a probing mind and archives penetrating insights 

Attention to detail: does not let important details slip through the cracks or derail a project 

Persistence: demonstrates tenacity and willingness to go the distance to get something done 

Proactivity: acts without being told what to do, bring new ideas to the company 

Calm under pressure: maintains stable performance when under heavy pressure or stress 

Work ethic: possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard.

Communication: speaks and writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of written communication, including email.

5+ years of experience in search engine optimization and Google My Business optimization 

2+ years of experience in Customer Service, SEO Account Management, or Project Management

High level of experience in Google Analytics

Digitally proficient, including excellent knowledge of Outlook, Excel, and Microsoft Word

Fluent English

Employer uses a time tracker to track hours.

100% remote full-time job

Work schedule 9 AM -  5 PM EST time

A team of professionals

Access to the most up-to-date industry tools & software

Steady work

Employer uses a time tracker to track hours 

1. 30-minute audio interview with Talent Acquisition

2. Test task

3. An interview with the Founder

4. Trial week

If this sounds like your kind of thing – we want to talk to you