Ukraine Customer Service Representative

4 дней назад

Kyiv, Украина beBeeSupport Полный рабочий день

Customer Support Specialist Opportunity

  • We are seeking a dedicated and motivated professional to join our Grids Automation team in Ukraine.
Job Description:

Our ideal candidate will provide order management services to clients, including helping clients handle order quoting, processing, and fulfilment. They will also prepare orders confirmations and agreements, ensuring timely release of orders and adherence to pre-established standards and policies.

  • Providing order management services to clients - activities include helping clients to handle order quoting, order processing; order fulfilment, review of orders, order entry, order dispatch & support, order payment for their customers.
  • Preparing orders confirmations and agreements
  • Ensuring timely release of orders and a fulfilment of pre-established standards and policies to achieve customer satisfaction.
  • Monitoring and resolving order issues and processing errors
  • Collecting all documentation needed to comply with local regulations and creates the documentation for the credit and debit notes;
  • Processing and archiving all documentation in accordance with local regulations.
  • Keeping daily contact with customers and ensuring a customer compliance resolution process by collecting the necessary information, as well as updating the customers about current status of an issue.
  • Active involvement in the initiatives directed on internal processes improvement.
Requirements:

To be successful in this role, you must have higher education (technical or economical University degree), more than 5 years of experience in the same/similar field, knowledge of SAP (Sales and Distribution Module) and MS-Office. Intermediate level of English is required, along with good communication and analytical skills. You should be ready to take on challenges, address customer requirements and solve problems.

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