RFP / Proposal Technical Writer

Creatio is a global vendor of an AI-native platform to automate workflows and CRM with no-code and a maximum degree of freedom. Our platform combines an AI-first architecture, composable no-code tools, and enterprise-grade governance to help organizations build and scale faster.

We're proud to be recognised by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.In 2025, Creatio was named to Inc.'s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.

Who We're Looking For:

The RFP/Proposal Technical Writer is a key member of the centralized Product Marketing & Strategic Advisory team responsible for creating high-quality, compelling proposal and RFP responses that support Creatio's global sales organization. This role operates in a high-volume, fast-turnaround environment serving sales teams across multiple industries, geographies, and languages. 

The successful candidate will leverage AI-powered tools, deep product knowledge, and exceptional writing skills to produce winning proposals that clearly articulate Creatio's value proposition as the leading agentic platform for CRM and workflow automation with no-code and AI at its core. 

The role is based in Ukraine (Remote / Hybrid).

Team composition: Team of 4, consisting of the Head of Strategic CRM Advisory a RFP Team Leader, and two RFP / Proposal Technical Writers.

• Proposal Development & RFP Response:
• Manage end-to-end RFP/RFI/RFQ response process from intake to submission, ensuring all deadlines are met;
• Author clear, accurate, and persuasive responses to technical and functional requirements;
• Tailor responses to specific industry verticals, buyer personas, and regional requirements;
• Complete security questionnaires and compliance documentation accurately and efficiently;
• Collaborate with solution engineers, product managers, and subject matter experts to gather technical information while minimizing their time commitment. 

• Content Library & Knowledge Management:
• Develop and maintain centralized content library of reusable response components, boilerplate content, and industry-specific modules;
• Create and update standardized templates for common RFP sections and question types;
• Ensure content library remains current with product updates, new features, and messaging framework changes;
• Document best practices and lessons learned from win/loss analysis to continuously improve response quality.

• Quality Assurance & Compliance:
• Ensure all responses are accurate, consistent, and aligned with Creatio's brand voice and messaging framework;
• Conduct thorough quality reviews before submission, including compliance checks and proofreading;
• Translate technical product capabilities into business value statements appropriate for different buyer personas (BDMs vs. TDMs);
• Maintain version control and audit trails for all proposal content. 

• Technology & Tools: 
• Utilize AI-powered writing tools and prompt engineering techniques to accelerate content creation while maintaining quality;
• Operate RFP tools (e.g., , Loopio, or similar) to streamline response workflows;
• Leverage Microsoft 365 ecosystem (SharePoint, Teams, etc.) for collaboration and content management;
• Identify opportunities for process automation and efficiency improvements. 

• Stakeholder Management & Collaboration: 
• Manage and prioritize multiple concurrent requests from global sales teams across different time zones;
• Build strong working relationships with solution engineers, product managers, legal, security, and other cross-functional teams;
• Communicate proactively with stakeholders on request status, timelines, and any blockers;
• Coordinate with localization resources for multi-language submission requirements.

• Experience:
• 5+ years of experience in proposal writing, RFP response management, or technical writing for enterprise software;
• Demonstrated experience with CRM software proposals and understanding of CRM/sales/marketing/service automation concepts;
• Proven track record of managing high-volume workloads with fast turnaround times;
• Experience working in SLA-driven environments with defined quality and delivery targets. 

• Skills: 
• Exceptional English language skills (written and verbal); 
• Strong technical writing skills with ability to communicate complex concepts clearly and persuasively;
• Excellent attention to detail with strong proofreading and editing capabilities;
• Strong organizational and project management skills with ability to prioritize competing demands;
• Proficiency with Microsoft 365 suite (Word, Excel, PowerPoint, SharePoint, Teams);
• Experience using AI-assisted writing tools and willingness to adopt new technologies.

• Competencies: 
• Self-motivated with ability to work independently in a remote/distributed team environment;
• Strong interpersonal skills with ability to extract information efficiently from subject matter experts;
• Adaptable and comfortable working across multiple industries, regions, and stakeholder groups;
• Results-oriented with focus on continuous improvement and winning outcomes.

• Preferred Qualifications:
• Familiarity with workflow automation, no-code platforms, or enterprise software concepts beyond CRM;
• Experience with RFP automation software , Loopio, RFPIO, Qvidian, or similar);
• APMP (Association of Proposal Management Professionals) certification or equivalent;
• Understanding of B2B enterprise software buying processes and procurement requirements;
• Experience with security questionnaires and compliance frameworks (SOC 2, GDPR, ISO 27001);
• Additional language skills (Ukrainian, Polish, German, French, or other European languages);
• Background in SaaS, cloud software, or technology industry. 

• Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential;
• Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally;
• Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one;
• Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve;
• Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.