Technical & Operational Spetialist

2 недель назад

Киев, Киев, Украина Capgemini Полный рабочий день

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Your Role
Support trouble ticketsReplicate issues in the labOn-site support for the labSupport the supplier during deployment and upgradesMonitor alarms daily during normal working hoursConduct routing system maintenance and health checks, and work with the Supplier's Care team to respond to and resolve system defects within agreed contractual SLAs.Create and route trouble tickets to client's Care as requiredMonitor and maintain licenses installed on AN productsParticipate in scheduled project meetings and review calls for care and trouble tickets as needed.Provide first-level support for critical and high-severity issues in the production system by escalating tickets to the Nokia Help Desk support team Your Profile
Experience with Nokia analytics products – Traffica, FNI, NA-xHands-on analytics product experience (Installation/Configuration)Familiarity with IP Networking, TCP/IP, routing, firewallsExposure to Linux/Unix - Sh/Csh/Bash Shell Scripting abilityExposure to wireshark, tshark, tcpdump, other unix/linux toolsFamiliarity with Microsoft Office (MS-Word, MS-Excel, MS-Power point)  What you will love about working here?

We care about all our employees and want them to feel as comfortable as possible. That's why we offer them health insurance from the first days, regardless of the probationary period.
The gift from the company - Christmas holidays from 25 December to 31 December.
Сooperation with Superhumans center and Veteran HUB. Capgemini Engineering has supported the launch of psychological rehabilitation department of Superhumans. Our team also donnated over UAH prosthetics for three Ukrainian defenders. Currently, we support psychological counseling provided by the Veteran Hub, and we have implemented a internal policy making the company friendly to military and veterans with the assistance of the Hub.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
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