Operational Account Manager
7 дней назад
General Overview
The Operations & Driver Relations Manager plays a key role in coordinating the daily activities of the car rental business. This position requires strong communication and organizational skills to effectively manage relationships with drivers, develop a client base and ensure smooth operational performance. A successful specialist in this role is proactive, detail-oriented, and motivated to achieve measurable business growth while maintaining high service standards.
Responsibilities
- Build and maintain effective communication with drivers, ensuring compliance with company policies and service standards.
- Develop and manage the company's client database, ensuring accurate and up-to-date information.
- Monitor and coordinate daily rental operations, including scheduling, fleet availability, and customer service performance.
- Resolve operational issues quickly and efficiently to maintain client satisfaction.
- Prepare regular reports on key operational metrics and suggest improvements for efficiency and service quality.
- Collaborate with management to implement strategies for business growth and client retention.
Qualifications
- Proven experience in operations management, logistics, or car rental services (2+ years preferred).
- Strong communication and interpersonal skills to manage both clients and drivers effectively.
- Excellent organizational and multitasking abilities.
- Proficiency in MS Office or CRM systems for managing customer databases.
- Ability to work independently, stay result-oriented, and adapt to a fast-paced environment.
- Knowledge of the car rental industry or transport logistics is a plus.
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