Renewals Specialist

REMOTE

UKRAINE

October 29, 2025

Svitla Systems Inc. is looking for a Renewals Specialist for a full-time position (40 hours per week) in Ukraine. Our client is a leading middle-market private equity firm focused on investments in targeted segments of the software, industrial technology, financial services, and healthcare industries. It involves gathering information and reporting to enhance the environmental and social impacts on the customer's business.

The project: renewing existing customer software maintenance and support agreements through proactive communication and delivery of priced quotations in accordance with established business workflows.

REQUIREMENTS

• Be comfortable working with computers and Microsoft Office Suite, including Outlook.
• Knowledge of billing, invoicing, and purchase order processes.
• A highly detail-oriented and process-focused individual.
• Familiarity with general contract documents – provisions and terminology.
• Knowledge of financials, , is a definite advantage.

NICE TO HAVE

• Experience with
• Familiarity with software maintenance & support agreements.
• Background in accounting or contract administration.

RESPONSIBILITIES

• Manage and maintain a pipeline of enterprise SaaS, maintenance, and content renewals.
• Proactively contact customers according to established calendared touchpoints to gather and validate the required business data to secure the renewal for annual software and subscription maintenance & support agreements.
• Coordinate with Customer Success Manager or Field/Inside Account Executives on key accounts as necessary.
• Coordinate with other colleagues on the Renewal Team, as well as within collections, customer care, order management, and others, as required.
• Complete valid order packages of required documentation and deliver to order validation, order entry, and order delivery teams.
• Research existing customer contracts using SFDC and other online portals or electronic document depositories.
• Utilize SCN and Salesforce to complete the necessary steps to update support terms (start/end dates, contract values, billing and shipping info, etc.).
• Provide ad hoc status and pipeline updates reports as requested by management.
• Promote the benefits of retaining active SaaS, maintenance and support agreements with customers during your communications.

WE OFFER

• US and EU projects based on advanced technologies.
• Competitive compensation based on skills and experience.
• Regular performance appraisals to support your growth.
• Flexibility in workspace, either remote or in one of our development offices.
• Comprehensive medical insurance, including dental and massages.
• Personalized learning program tailored to your interests and skill development.
• Sport reimbursement program for onsite and online activities.
• Bonuses for recommendations of new employees.
• Bonuses for article writing, public talks, and other activities.
• 20 vacation days, 10 national holidays and 5 sick leaves.
• Maternity leave policy and family days off.
• Free tech webinars and meetups organized by Svitla.
• Welcome and anniversary presents, gifts for children, and more.
• Regular corporate events and meetups.
• Awesome team, friendly and supportive community

ABOUT SVITLA

Svitla Systems is a global digital solutions company headquartered in the U.S. and operating across the Americas, Europe, Asia, and APAC. Since 2003, we have served a wide range of clients — from innovative start-ups to Fortune 500 companies.

Our success is built on partnership. By integrating seamlessly with clients' teams, we create lasting collaborations that drive real results.

We are strong advocates of workplace flexibility, remote culture, individual approach to professional and personal growth.

Svitla is proud to be an equal opportunity employer. All qualified applicants will receive consideration for cooperation without regard to age, gender identity, sexual orientation, religion, race, color, national origin, disability, or any other characteristic protected by applicable law.

Our global mission is to build a business that contributes to wellbeing of our partners, personnel, and their families, improves our communities, and makes a lasting difference in the world.

Together, we are coding a brighter tomorrow — and living it.

Join us

LET'S MEET IN PERSON

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Iryna Kukhta