Junior/Middle Business Analyst

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Your Project
We're looking for an experienced Business Analyst to bridge the gap between business needs and technical solutions in our modern telecom platform development. You'll work with stakeholders across the organization to define requirements, optimize processes, and ensure our enterprise telecom applications deliver maximum business value.

Your Profile

• 1+ years of commercial experience in IT
• Upper-Intermediate English
• Familiarity with billing systems, CRM, order management, service provisioning
• Proficiency in JIRA, Confluence, Visio, or similar BA tools
• SQL skills, experience with telecom metrics and reporting
• Agile/Scrum experience, knowledge of TOGAF or TMForum frameworks preferred
• Strong technical writing skills for BRDs, FRDs, and process flows
• Proven ability to work with technical and non-technical audiences

Your Role

• Gather and analyze requirements from telecom operators, enterprise clients, and internal stakeholders
• Document business processes for BSS/OSS systems including billing, provisioning, and network operations
• Create detailed functional specifications, user stories, and acceptance criteria for development teams
• Analyze telecom industry trends and regulatory requirements to inform product roadmap
• Map customer journeys and identify opportunities for service improvement
• Conduct gap analysis between current and desired state of telecom services
• Facilitate workshops with network engineers, product managers, and business stakeholders
• Define KPIs and success metrics for telecom solutions
• Support UAT planning and coordinate testing with business users
• Manage requirements traceability and change requests throughout project lifecycle

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.