UX Researcher

Job Summary
We are looking for a highly motivated UX Researcher to join our Product and Design team.

You should be familiar with generative, formative, and evaluative research and motivated to support our teams at all phases of design and product development. You should be an excellent communicator, comfortable with a fast-moving environment, and focused on impacting the user experience. You have a thorough understanding of qualitative research concepts and are able to work with minimal direction to quickly deliver high-quality work.

Team Summary

Our cross-functional research team brings together quantitative researchers, qualitative researchers and data analysts, ensuring data-driven insights guide strategic decisions. We collaborate closely with Product, Design, Marketing, and Engineering, using a mix of methodologies to understand user needs from multiple perspectives. Our structured workflows, stakeholder workshops, and centralized knowledge-sharing practices help us integrate research seamlessly into the product development process. Beyond our work, we foster a friendly, collaborative culture in great offices, working on exciting projects that push the boundaries of user experience.

Looking forward to working together

Responsibilities and Duties

• Lead a diverse research program that strives to understand customer preferences
• Work closely with the product and design teams to build research plans that answer key questions, and provide actionable insights
• Identify the best methods for user research based on stakeholder questions, goals, and timelines
• Partner with quantitative researchers, product analysts, and UAT engineers to ensure that every research initiative is informed by accurate, relevant, and comprehensive data.
• Work cross-functionally with design, product management, engineering, e-commerce, and marketing to communicate results and recommendations

Qualifications And Skills

• Bachelor's or Master's degree in Human-Computer Interaction, Cognitive Psychology, Human Factors, Sociology, Marketing or a related field
• 3+ years of professional experience working specifically in a User Experience Researcher role
• Knowledge of qualitative UX Research methods (user interviews, usability tests, lab studies, diary studies, desirability studies, etc.)
• Experience conducting full cycle research (study design, user research recruiting, moderation, analysis, and reporting)
• Strong written and verbal communications skills across all levels of an organization
• Organizational skills with attention to detail and the ability to juggle and prioritize multiple tasks simultaneously
• At least Upper-Intermediate level of spoken and written English

Nice to have

• Experience in quantitative data analysis and statistics
• PhD in Human-Computer Interaction, Cognitive Psychology, Human Factors, Sociology, or a related field
• Portfolio demonstrating past deliverables (e.g. study plans, reports)
• Experience working with survey tools (e.g. Qualtrics, Survey Monkey)
• Experience working with remote user testing tools (e.g. , Dscout, Maze, User Zoom)

We offer multiple benefits that include

• The environment of equal opportunities, transparent and value-based corporate culture and an individual approach to each team member
• Competitive compensation and perks. Annual performance review
• Gig-contract
• 21 paid vacation days per year, paid public holidays according to the Ukrainian legislation
• Development opportunities like corporate courses, knowledge hubs, and free English classes as well as educational leaves
• Medical insurance is provided from day one. Sick leaves and medical leaves are available
• Remote working mode is available within Ukraine only
• Free meals, fruits, and snacks when working in the office.