Premium Support Agent

OBRIO is an IT company with Ukrainian roots inside Genesis business ecosystem. Our team consists of more than 250 talented professionals whose ambitions and striving for success help us build the best products on the market. We have offices in Kyiv and Warsaw.
We are developing Nebula — the biggest brand in the spiritual niche. Nebula has over 60 million users worldwide and has been ranked as the № 1 lifestyle app of the day in the Apple Store and Play Market in the USA, Canada, and Australia several times. Nebula is available on iOS, Android, and Web.

Our mission is to make people happier by improving the quality of their relationships.

Here are some details we would like to share with you:

• Nebula is #1 in its niche in terms of downloads and revenue targets;
• 60 million users worldwide;
• Users from 50 countries;
• 4.8 — our average AppStore rating (with more than 215 thousand ratings;
• OBRIO's achievements and team's expertise were shared in Tier-1 international and Ukrainian media, organizations, and brands such as Forbes Ukraine, TechCrunch, VECTOR, The Next Web, , Entrepreneur Media, Fast Company, AIN, IT Arena, MEGOGO, DOU, Projector Institute.

Who are we looking for?

We are seeking a dedicated and customer-focused Premium Support Agent to join our support team.

As a Premium Support Agent, you will play a pivotal role in enhancing trust, loyalty, and satisfaction among our premium users. Your responsibilities will be focused on providing exclusive and recognized support to elevate the overall customer experience within the premium segment. Your interactions will stimulate a strong emotional connection between our brand and premium clients, contributing to increased customer lifetime value and higher retention rates.

Your impact:

• Enhance trust and loyalty among premium users by providing exclusive and recognized support;
• Strengthen the emotional connection between the brand and customers through stimulating interaction and loyalty within the premium segment;
• Provide both reactive and proactive assistance, ensuring personalized communication with premium clients;
• Increase customer lifetime value by contributing to higher retention rates;
• Play an active role in product and supply processes improvement based on feedback from premium clients.

About you:

• At least 1 year in Customer Support Agent, Account Manager, VIP support, or similar roles;
• Proficient in English (B2 level, both written and oral);
• Experience in CRM and Zendesk platforms;
• Customer data analysis skills;
• Empathy towards customer needs and concerns;
• Strong communication skills, both written and verbal;
• Critical thinking to address complex customer issues;
• Effective time-management skills to handle multiple tasks.

Why OBRIO is the best place to work?

• Unleash Your Ambitions: Our company was built by ambitious people who never settle for less. By joining OBRIO, you'll have the chance to unleash your own ambitions and achieve your career dreams.
• Innovate and Be Creative: We embrace innovation and creativity at OBRIO, and we encourage our team members to bring their unique ideas to the table. You'll have the chance to explore new solutions and make a real impact on our company's success.
• Here you'll be part of a strong family, surrounded by people ready to support you, who share your interests and contribute to your development. At OBRIO, we love our colleagues, spend time together outside of work, and are happy to invite our friends into the company.
• At OBRIO, we've gathered influential experts, all of whom are open to sharing their knowledge and ready to help solve issues based on their experience. This is the company where you can quickly reach your potential and advance your career.

Here's what our hiring journey for this position looks like: Initial Screening Skill Assessment Team Interview Final Check Job Offer.

Let's team up and reach for the stars together

More about us on social media: Instagram, LinkedIn, TikTok.