IT Specialist: Part-Time

4 дней назад

Львов, Львовская область, Украина Zelh Полный рабочий день

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable logistics and IT provider in the industry by offering and maintaining consistently high-quality services.

We are looking for an IT Specialist to provide our office with technical support.

Responsibilities and Duties:

  • Perform remote troubleshooting through diagnostic techniques and pertinent questions;
  • Determine the best solution based on the issue and details provided by employees;
  • Efficiently plan, install, configure, and optimize your IT infrastructure to achieve high availability and performance;
  • Working closely with the team of system administrators to solve technical problems;
  • Installation, configuration, troubleshooting, and maintenance of the network of both internal and office networks;
  • Support for internal infrastructure;
  • Accounting for the software and hardware available to the client and managing the operation of the hardware through the remote access platform;
  • Ensuring regular monitoring and updating of physical and virtual infrastructure;
  • Monitoring and control of the system for tracking equipment errors and version updates: rights management, branch management and other elements through the platform for remote access to equipment; (Datto platform)
  • Implementation of current technical issues according to the system task tracking;
  • Setting up the operation of the remote access platform to the equipment for the specified criteria of each client;
  • In the future, work with the database on all technical issues.

We offer:

  • Working in an international company with the possibility of professional growth
  • Competitive Salary in USD
  • 15 business days of paid time off, 20 - after 2 years, 11 days of National Holidays and 3 sick leaves
  • Equipment provided

Working conditions:

  • part-time job;
  • Monday - Friday shift schedule from 10:00 - 15:00

  • Mode: Hybrid

  • 6+ months of experience as HelpDesk specialist;

  • Will be a + Good knowledge of Mikrotik ROS;
  • Routing, bridging, VLAN, Firewall;
  • Experience with Office365, Exchange, SharePoint;
  • Working knowledge of monitoring system like Zabbix will be a plus;
  • Experience with deployment and administration of Linux, Mac OS, Windows;
  • Proficiency network protocols;
  • Installation, configuration, troubleshooting, and maintenance of networking;
  • Knowledge of English is mandatory at the level of not less than Intermediate. This implies a good reading and grammar of the English language. Sometimes communication with customers to solve certain problems.

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