Senior Cloud Infrastructure Engineer

Who We Are

Pindrop is redefining trust in the digital age. Our patented voice, and video authentication, fraud detection, and deepfake detection technologies protect some of the world's largest banks, insurers, retailers, and healthcare leaders. As AI-driven threats evolve in the form of synthetic voices, deepfakes, face swapping and more, our solutions stay ahead, helping ensure that the real human and the right human are recognized.

Pindrop is trusted by Fortune 500 enterprises to secure voice interactions, and with $100M ARR we're entering our next phase of innovation and growth, backed by world-class investors including Andreessen Horowitz, IVP, and CapitalG.

This position is contracted through Alcor BPO.
About the Role

We are seeking a highly skilled Cloud Infrastructure Engineer to design, build, optimize, and support large-scale, highly available multi-cloud infrastructure. In this role, you will own key components of Pindrop's SaaS platform across AWS and GCP, ensuring scalability, reliability, and observability of our systems. You will thrive in an environment with evolving priorities, collaborate across teams, and drive automation and modernization initiatives.

What You'll Do

• Design, document, build, maintain, and optimize large-scale, multi-cloud infrastructure and services.
• Own critical components of our SaaS platform operating in AWS and GCP.
• Manage, evolve, and optimize observability infrastructure, tooling, and processes.
• Analyze system performance, usability, and stability to identify and implement innovative improvements.
• Identify bottlenecks and manual or suboptimal processes; automate and operationalize them into highly reliable systems.
• Collaborate across multiple teams while managing concurrent assignments and promoting best practices.
• Mature operational processes from ad-hoc to well-optimized and well-documented.
• Improve scalability, cost efficiency, and stability of core cloud components.

Who You Are

• A versatile engineer who can wear multiple hats, shift context quickly, and excel without rigid job boundaries.
• Able to understand software and cloud platforms deeply, becoming a subject matter expert capable of diagnosing, configuring, repairing, and documenting solutions.
• Skilled at providing specific, high-value recommendations related to platform design, automation, security, features, and manageability.
• Highly self-motivated, accountable, and dependable—owning problems end-to-end.
• Passionate about technology, continuously researching emerging tools and approaches.
• Comfortable diving into unfamiliar technologies, learning quickly, and applying new knowledge.
• Resilient, optimistic, resourceful, and able to navigate ambiguity with a solution-oriented mindset.
• Adaptable and able to maintain perspective even as priorities shift.

Required Skills & Experience

• 5–7 years of experience in cloud engineering, DevOps, or SRE roles focused on AWS and GCP.
• Proven experience designing and operating large-scale, automated cloud services across multiple regions and zones.
• Hands-on experience with container orchestration platforms such as Kubernetes (GKE/EKS), and service mesh technologies.
• Strong background building, maintaining, and optimizing observability systems (metrics, logging, tracing).
• Experience implementing centralized logging pipelines for aggregation and storage of multi-source logs.
• Expertise in on-call operations, incident response, troubleshooting, and system administration.
• Proficiency with Terraform, Packer, Ansible, Helm, Flux/ArgoCD, Istio.
• Scripting skills in Python, Bash, and/or TypeScript.
• Strong hands-on experience with CI/CD ecosystems such as GitHub/GH Actions, Jenkins, JFrog, VMware, Prometheus, Grafana, etc.
• Experience with relational databases (PostgreSQL, MySQL), including designing HA systems and writing/debugging complex queries.
• Experience with distributed architectures and CI/CD best practices.
• Telephony infrastructure experience is a plus.

What's In It for You
As a Pindropper, you'll join a rapidly growing company making technology more human through the power of voice.
Within Your First 30 Days

• Meet your team and broader stakeholders; join recurring meetings (1:1s, standups, weekly syncs).
• Complete onboarding, account setup, and access provisioning.
• Begin familiarizing yourself with products, services, workflows, deployments, and environments.
• Understand team expectations and start planning meaningful contributions.
• Begin submitting and reviewing PRs.

Within 60 Days

• Contribute actively to team projects with increased autonomy.
• Participate in code reviews and refine your understanding of platform architecture and workflows.

Within 90 Days

• Gain intermediate familiarity with the platform ecosystem and architecture.
• Begin making informed technical decisions aligned with team methodologies.

What We Offer

As part of Pindrop, you'll directly influence our products and contribute to shaping the future of voice security. We invest in great people and support them with great benefits:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• Remote-first culture

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion. We are champions for our customers, and our customers become our champions, creating a universal commitment to one another.
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together.
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you're not sure if you qualify, apply anyway We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

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