Service Designer

Service Designer

Lviv, UA

Full-time on site/hybrid (Lviv) or remote (countrywide employment)

Are you passionate about designing user-centric, efficient, and innovative service journeys? As a Service Designer at NBS Lviv, you'll play a pivotal role in shaping the digital employee experience for a global workforce. You'll map journeys, identify pain points, and co-create solutions that make a real impact - helping teams worldwide thrive in a digitally enabled environment.

Responsibilities

• Service Blueprinting: Design and maintain detailed service blueprints that map both user-facing and internal processes, visualizing the full service delivery process to spot inefficiencies and opportunities for improvement.
• Journey Mapping: Create user journey maps that highlight key touchpoints, emotional responses, and pain points.
• Ideation & Co-Creation: Lead ideation sessions, workshops, and co-creation activities with stakeholders to generate new service concepts.
• Prototyping: Develop and test both low- and high-fidelity prototypes, including digital simulations, role-playing scenarios, and physical mockups.
• Collaboration: Work closely with cross-functional teams to ensure service designs align with business goals and user needs.
• Research & Validation: Use qualitative and quantitative research to validate service design decisions and inform iterations.
• Documentation & Governance: Document service design processes, decisions, and outcomes for transparency and continuous improvement.

Compliance: Ensure all service designs comply with internal standards and contribute to ongoing excellence.

Requirements

• Bachelor's degree in Product & Service Design, Business Analytics, Information Technology, Business Administration, or Industrial Design.
• 2+ years' experience in mapping and redesigning processes, with proven productivity or business value gains.
• Strong analytical skills and the ability to interpret complex data sets for actionable insights.
• Excellent English communication skills, both written and verbal, with the ability to engage diverse stakeholders.
• Strong problem-solving skills and critical thinking.
• Experience with process modeling tools, project management, and agile methodologies.
• Ability to work independently and collaboratively, manage multiple priorities, and meet tight deadlines.
• Service-oriented mindset, curiosity, and an innovative attitude.

What's in it for you:

• Remuneration package: annual salary review & bonus, 28 days of paid vacation, paid sick leaves, medical insurance, IT Club discount program;

• Official employment;

• Personal & Professional development opportunities

• International environment and diverse team;

• Possibility of distance work

How we will proceed:

You send us your CV We contact relevant applicants Interview with a Recruiter Technical task submission Interview with Hiring Team Job Offer communication to the Finalist First working day