Junior 24/7 IT Support Engineer

Job Description
Tietoevry Create Ukraine invites talented professionals to join our customer's team as a
Junior 24/7 IT Support Engineer
in Zhytomyr. Our client is one of the leading Scandinavian online supermarkets, providing convenient grocery delivery services across the country.

Areas of Responsibility

• Communication with European customers (phone, email, IM)
• ITSM tickets handling and dispatching
• Remote user support
• Infrastructure monitoring and reaction according to the documentation
• Solving incidents in IT area: performing basic troubleshooting and event correction according to the defined procedures
• Prioritizing and escalating incidents (when required) to the appropriately experienced technician
• Operating in shifts for 24/7 customer support
• Incidents detection, investigation, escalation, reporting
• Prioritizing and differentiating between potential intrusion attempts and false alarms
• Handling security incidents as reported by individuals or automated systems

Qualifications

• Good knowledge of Microsoft Office 2016/2025, O365 and Windows 10 OS
• Basic experience with Active Directory
• Familiarity with LAN\WAN administration
• Intermediate level of English (both spoken and written)
• Basic knowledge of ITIL or alternative frameworks
• Experience operating in a ticketing system like JIRA

Personal Skills

• Excellent analytical skills, critical thinking
• Customer and service oriented behaviors in daily interactions
• Flexible and self-initiative

Additional Information

At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.

Diversity, equity and inclusion )