Technical Support Specialist

1 неделя назад

Киев, Киев, Украина 92e51b0d-5602-448e-ae93-b2a29a78f937 Полный рабочий день 20 000 ₴ - 25 000 ₴ в год

**On-site work.

Required Skills**

  • English level: Upper-Intermediate and higher (part of the interview will be conducted in English), knowledge of additional languages is better,
  • Proactivity,
  • Responsibility for own work,
  • Ability to find solutions on your own,
  • Communication skills.

Requirements

  • Experience in Technical or customer support in Hi-Tech or IT industries, at least, 6 months,
  • Knowledge of the Office 365 apps and knowing how to use them (Word, Excel, PowerPoint, Teams, Outlook, SharePoint, OneDrive),
  • Experience working with Helpdesk systems and ticket processing,
  • Ability to multitask and prioritize the tasks.

Responsibilities

  • Provide professional service of customers in a timely manner,
  • Effectively resolve customer requests in the Helpdesk system and chat,
  • Provide periodic reports of completed work,
  • Cooperate with other departments to bring attention to customer's issues and their solutions,
  • Have high level of knowledge of the system's functional and company's products,
  • Assist customers in using the system, recommend useful features for them when needed,
  • Ability to conduct business correspondence,
  • Complete assigned individual tasks according to the schedule,
  • Maintain principles of information security about customers (GDPR),
  • Suggest and propose improvements for process.

We offer

  • Official employment according to the Labor Laws of Ukraine from day 1,
  • Regular on-time salary payouts 2 times per month,
  • Yearly vacation according to the Labor Laws of Ukraine,
  • Paid sick leaves,
  • Work in an office equipped with sustainable internet and electricity during workday, which is situated near Osokorky metro station,
  • Career advancement after 1 year of employment

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