Middle Technical Support Engineer

About Us
JustAnswer is the leading AI + Human professional services platform, on a mission to revolutionize how people access expert help. Since 2003, we've connected millions of customers across 196 countries with verified professionals in real time—anytime, anywhere. With a powerful combination of human expertise and cutting-edge AI, we're transforming the future of professional services.

Rooted in boldness, humility, and innovation, we take a data-driven approach to solving complex problems and continuously improving through Lean principles.

About the Role

We are looking for a Technical Support Engineer to join our IT team and ensure smooth technical operations across the company. In this role, you'll provide hands-on support for employees, maintain IT infrastructure, and help optimize internal processes through smart automation tools. You'll work closely with cross-functional teams to troubleshoot issues, manage system accounts and licenses, and contribute to a seamless digital workplace experience. 

What You'll Do

• 2+ years of helpdesk or tech support experience 
• Knowledge of core Active Directory services, Remote Desktop Services, and remote assistance tools 
• Understanding Networking and Routing 
• Proficiency with MS Windows and MS Office Suite 
• Strong communication skills to interact with other teams and balance multiple projects 
• Intermediate English level or higher 
• Knowledge of Linux administration will be an advantage 
• Familiarity with AI tools for automating routine tasks and processes
• Bachelor's degree in Computer Systems/Science or related technical field, or equivalent practical experience — would be a plus; 

What We're Looking For

• Administrative support for employees in Uzhgorod office 
• Purchase IT related items and licenses; manage equipment and licenses in asset tracking database 
• Coordinate the computer and system account setup for and breakdown for employees and contractors 
• Manage email distributions changes and company communication regarding IT-related matters 

Why Join Our Team
At JustAnswer, we blend the best of AI and human expertise to make a real impact. Our mission-driven culture values bold ideas, continuous learning, and global collaboration. We offer a flexible, remote-first environment with equitable rewards, career growth opportunities, and a supportive community where your contributions truly matter. Join us and be part of something bigger, helping people, one answer at a time. 

Our JustAnswer Promise
We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It's not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

•    Data driven: Data decides, not egos

•    Courageous: We take risks and challenge the status quo

•    Innovative: We're constantly learning, creating, and adapting

•    Lean: We focus on customers, using lean testing to learn how to serve them best

•    Humble: Past success is not a guarantee of future success
If these things matter to you, come join the team here at JustAnswer

Our Commitment to an Inclusive Workplace
We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. JustAnswer is committed to an inclusive workplace. JustAnswer is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

AI Disclosure & Informed Consent
Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy.

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