Support Engineer

23 часов назад

Kyiv Kyiv City Lviv Lviv, Украина Ajax Systems Полный рабочий день 30 000 ₴ - 60 000 ₴ в год
Ajax Systems is an international technology company and Europe's largest developer and manufacturer of security systems with smart home capabilities. Ajax products are part of an ecosystem with more than 70 devices. Our technologies protect premises from burglary, fire, or water leaking, and allow control of home appliances.
Right now we have an excellent opportunity for a support engineer who is fluent in French. As part of our dedicated support team, you will assist customers from all corners of the globe, providing round-the-clock assistance through various channels. We're proud of our ability to communicate in multiple languages, enabling us to promptly address and resolve user issues. To excel in this role, we're seeking a passionate and talented Technical Support Engineer who can:
  • Respond to customer inquiries promptly and professionally via phone, email, and live chat.
  • Investigate and troubleshoot client issues related to our products and services, ensuring swift resolution.
  • Escalate complex problems to the appropriate team when necessary.
  • Document and track customer interactions and problems using our efficient customer relationship management system (CRM).
  • Educate customers on the features and benefits of our outstanding products and services.
Key requirements for this role include:
  • Knowledge of the basics of physics and electrical engineering, empowering you to handle technical queries effectively.
  • Intermediate or higher level of French to ensure seamless communication with our global client base.
  • Experience in customer communication, ensuring you understand their needs and can provide exceptional support.
  • Familiarity with CRM systems, Jira, Confluence, and telephony will be advantageous.
To thrive in this role, you should possess the following personal qualities:
  • Strong multitasking abilities to handle various customer inquiries simultaneously.
  • Discipline in managing your workload efficiently and meeting deadlines.
  • Excellent written communication skills to deliver clear and concise responses.
  • A customer-oriented mindset, consistently going above and beyond to exceed expectations.
  • A hunger for learning, keeping up with industry trends and expanding your knowledge base.
  • The ability to remain composed under pressure, demonstrating exceptional stress resistance.
In return for your dedication and contributions, we offer:
  • Working in dynamically growing multinational and multicultural Group.
  • Ability to add value to the business by applying your knowledge and skills.
  • Ajax security system kit (you will be a part of the beta-testing program and will be able to test new devices and features before official release).
  • Full-time working schedule.
  • Medical insurance.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

  • Support Engineer

    23 часов назад

    Kyiv, Kyiv City / Lviv, Lviv, Украина Ajax Systems Полный рабочий день 30 000 ₴ - 60 000 ₴ в год

    Join Ajax Systems, the leading manufacturer of cutting-edge Ajax wireless security systems with smart home capabilities. As a full-cycle company, we take pride in our ability to transform ideas into innovative products through development and mass production. With a diverse range of 170+ devices, the Ajax line safeguards premises against burglary, fires,...

  • Lead Embedded Engineer

    23 часов назад

    Kyiv, Kyiv City / Lviv, Lviv, Украина Ajax Systems Полный рабочий день 900 000 ₴ - 1 200 000 ₴ в год

    Ajax Systems is a full-cycle company working from idea generation and R&D to mass production and sales. We do everything: we produce physical devices (the system includes many different sensors and hubs), write firmware for them, develop the server part and release mobile applications. The whole team is in one office in Kyiv, all technical and product...

  • Senior Embedded Engineer

    23 часов назад

    Kyiv, Kyiv City / Lviv, Lviv, Украина Ajax Systems Полный рабочий день 90 000 ₴ - 120 000 ₴ в год

    Ajax Systems is a full-cycle company working from idea generation and R&D to mass production and sales. We do everything: we produce physical devices (the system includes many different sensors and hubs), write firmware for them, develop the server part and release mobile applications. The whole team is in one office in Kyiv, all technical and product...

  • Lead Embedded Radio Engineer

    23 часов назад

    Kyiv, Kyiv City / Lviv, Lviv, Украина Ajax Systems Полный рабочий день 60 000 ₴ - 120 000 ₴ в год

    Ajax Systems is a full-cycle company working from idea generation and R&D to mass production and sales. We do everything: we produce physical devices (the system includes many different sensors and hubs), write firmware for them, develop the server part and release mobile applications. The team is distributed among 2 offices in Kyiv and Lviv, all technical...

  • Hardware Engineer AJAX

    23 часов назад

    Kyiv, Kyiv City / Lviv, Lviv / Vinnytsia, Украина Ajax Systems Полный рабочий день 40 000 ₴ - 60 000 ₴ в год

    Ajax Systems — це міжнародна технологічна компанія, найбільший в Європі розробник і виробник систем безпеки Ajax із можливостями розумного дому. Це ціла екосистема зі 180 пристроїв, мобільних і десктопних...

  • Senior Software Engineer/Developer

    23 часов назад

    Lviv, Украина Synergy Beam Solutions Полный рабочий день 60 000 $ - 120 000 $ в год

    Synergy Beam Solutions, providing IT solutions in various areas, specialized on creating turnkey solutions for customers in IT, Cybersecurity and other Business applications. As part of solutions our company developing the state-of-the-art telecommunication platform for call centers.We're looking for a talented and motivated Senior VoIP Engineer to join our...

  • Software Engineer

    23 часов назад

    Lviv, worldwide, Украина Vodworks Полный рабочий день 100 000 $ - 150 000 $ в год

    About the positionWe are looking for a Software Engineer who will assist us with design, development and installation of software solutions. Your duties will include development, writing code, and documenting functionality.You should be able to build high-quality, innovative and fully performing software in compliance with coding standards and technical...

  • Senior AI Data Scientist/Engineer

    19 часов назад

    Lviv, Украина skillreveal Полный рабочий день

    We're currently looking for a Senior AI Data Scientist / Engineer to join our team for a full-time position (remotely in Ukraine or in Lviv's office). About the Customer and the Project: Our customer is the world's largest DNA network, based in the USA. This presents a unique opportunity to work with more than 60 billion digitized global historical records,...

  • Data Engineer

    23 часов назад

    Lviv, Lviv Oblast, Ukraine, Sigma Software Полный рабочий день 60 000 ₴ - 80 000 ₴ в год

    Company Description Seeking a Data Engineer to lead a small team and modernize a simple data platform into a cloud-based self-service analytics project.Sigma Software provides top-quality software development, graphic design, testing, and support services. Systems developed to deliver customer benefits in automotive, telecommunications, aviation,...

  • Automation Engineer

    3 дней назад

    Rivne, Lviv, Украина Capgemini Engineering Полный рабочий день 40 000 ₴ - 80 000 ₴ в год

    At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and...