Support Consultant

4 дней назад

Киев, Киев, Украина 3Shape Полный рабочий день

About Us
3Shape
develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.

3Shape is headquartered in
Copenhagen
, with development teams in
Denmark, Ukraine, North Macedonia
and with a production site in
Poland
.

We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we provide services to customers in over 130 countries. Our growing talent pool of over 2200 employees spans 50 nationalities.

3Shape as an employer is committed to Ukraine.
Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues' mental health by implementing different activities.

If you are looking for stability in your future, we are the right place for you.

About The Role
We are looking for a customer Support Consultant to join our energetic and multicultural team who will share our passion for solving problems and building strong relationships with our reselling partners and end-users around the world.

Your key responsibilities will be to:

  • Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails and occasional on-site events.
  • Managing support cases: collect all relevant information from customers, according to company's procedures and record this using company's CRM
  • Interact with other departments and escalate customers feedback further

To succeed in this position, you will need to:

  • Customer oriented approach
  • Good communicator with ability to ask and listen
  • Strong verbal and writing skills (B2 level) in French, and Ukrainian
  • At least pre-intermediate English (will be used for internal communication)
  • Problem-solving and logical thinking skills
  • Result oriented and stress resistant
  • Aspiration to self-development and eager to learn
  • Customer Service experience is preferred
  • Analytical, multitasking and empathetic skills

What we offer:

  • 39 hours of cooperation per week
  • 24 business days of annual leaves
  • Medical insurance (with additional Dentistry Budget and 10 massaging sessions per year included)
  • A parking lot with free spaces for employees
  • Paid sick leaves and child sick leaves
  • Maternity, paternity and family issues leaves
  • Well-being program: monthly well-being meetings and individual psychology hot-line.

We will be glad to welcome you in our team

Please note that only resumes in English will be considered.

  • Support Consultant Spanish

    4 дней назад

    Киев, Киев, Украина 3Shape Полный рабочий день 30 000 ₴ - 45 000 ₴ в год

    About us3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.3Shape is headquartered in Copenhagen, with development teams...

  • Support Consultant German

    4 дней назад

    Киев, Киев, Украина 3Shape Полный рабочий день 20 000 ₴ - 40 000 ₴ в год

    About us3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.3Shape is headquartered in Copenhagen, with development teams...

  • Technical Support Consultant

    4 дней назад

    Киев, Киев, Украина SupportYourApp Полный рабочий день 25 000 $ - 45 000 $ в год

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Customer Support Consultant

    4 дней назад

    Киев, Киев, Украина 3Shape Полный рабочий день 30 000 ₴ - 60 000 ₴ в год

    About us3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.3Shape is headquartered in Copenhagen, with development teams...

  • Customer Support Consultant

    2 дней назад

    Киев, Киев, Украина 3Shape Полный рабочий день 30 000 $ - 60 000 $ в год

    About us3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.3Shape is headquartered in Copenhagen, with development teams...

  • Customer Support Consultant

    4 дней назад

    Киев, Киев, Украина 3Shape Полный рабочий день 30 000 ₴ - 60 000 ₴ в год

    3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.3Shape is headquartered in Copenhagen, with development teams in...

  • Customer Support Consultant

    4 дней назад

    Киев, Киев, Украина 3Shape Полный рабочий день 30 000 ₴ - 60 000 ₴ в год

    3Shapedevelops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.3Shape is headquartered inCopenhagen, with development teams inDenmark,...

  • Customer Support Consultant

    2 дней назад

    Киев, Киев, Украина 3Shape Полный рабочий день 30 000 ₴ - 60 000 ₴ в год

    3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.3Shape is headquartered in Copenhagen, with development teams in...

  • Technical Support Consultant

    4 дней назад

    Киев, Киев, Украина SupportYourApp Полный рабочий день 40 000 $ - 80 000 $ в год

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Support Consultant

    4 дней назад

    Киев, Киев, Украина 3Shape Полный рабочий день 120 000 ₴ - 240 000 ₴ в год

    About us3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.3Shape is headquartered in Copenhagen, with development teams...