Support Engineer

6 дней назад

Киев, Киев, Украина Ajax Systems Полный рабочий день 40 000 $ - 60 000 $ в год

Ajax Systems is an international technology company and Europe's largest developer and manufacturer of security systems with smart home capabilities. Ajax products are part of an ecosystem with more than 70 devices. Our technologies protect premises from burglary, fire, or water leaking, and allow control of home appliances.

Right now we have an excellent opportunity for a support engineer who is fluent in French.
As part of our dedicated support team, you will assist customers from all corners of the globe, providing round-the-clock assistance through various channels. We're proud of our ability to communicate in multiple languages, enabling us to promptly address and resolve user issues.

To excel in this role, we're seeking a passionate and talented Technical Support Engineer who can:

  • Respond to customer inquiries promptly and professionally via phone, email, and live chat
  • Investigate and troubleshoot client issues related to our products and services, ensuring swift resolution
  • Escalate complex problems to the appropriate team when necessary
  • Document and track customer interactions and problems using our efficient customer relationship management system (CRM)
  • Educate customers on the features and benefits of our outstanding products and services

Key requirements for this role include:

  • Knowledge of the basics of physics and electrical engineering, empowering you to handle technical queries effectively
  • Intermediate or higher level of French to ensure seamless communication with our global client base
  • Experience in customer communication, ensuring you understand their needs and can provide exceptional support
  • Familiarity with CRM systems, Jira, Confluence, and telephony will be advantageous

To thrive in this role, you should possess the following personal qualities:

  • Strong multitasking abilities to handle various customer inquiries simultaneously
  • Discipline in managing your workload efficiently and meeting deadlines
  • Excellent written communication skills to deliver clear and concise responses
  • A customer-oriented mindset, consistently going above and beyond to exceed expectations
  • A hunger for learning, keeping up with industry trends and expanding your knowledge base
  • The ability to remain composed under pressure, demonstrating exceptional stress resistance

In return for your dedication and contributions, we offer:

  • Working in dynamically growing multinational and multicultural Group
  • Ability to add value to the business by applying your knowledge and skills
  • Ajax security system kit (you will be a part of the beta-testing program and will be able to test new devices and features before official release)
  • Full-time working schedule
  • Medical insurance

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