Tier-4 Support Engineer
2 дней назад
ISRAEL
ON-SITE, FULL-TIME
We are looking for a Tier-4 Support Engineer, who will be responsible for resolving the most complex and escalated issues from our customers; systems/products, including backend infrastructure, embedded devices, and cloud-integrated platforms. This role is suited for individuals with strong leadership potential and interpersonal skills, and may eventually grow into a Team Lead position within the Software development group.
Full-time and long-term opportunity with hybrid working schedule (2-3 times work on site in Netanya, Israel).
About:
Our client is developing electro-mechanical devices for dairy farms, pulsators and automatic detachers. The solution is leading in the industry with advanced cow monitoring solutions based on activity and rumination sensors.
Responsibilities:
- Advanced Troubleshooting & Escalation Handling:
Act as the final escalation point for technical issues across Linux-based systems, embedded devices, and cloud services. - System Diagnostics & Log Analysis:
Investigate systemic issues using logs (e.g., syslog, dmesg, journalctl, , ), performance metrics, and custom monitoring tools;
Utilize expertise in Linux network configuration to identify and resolve problems related to connectivity, routing, and firewall settings. - Infrastructure & Device Support:
Maintain and enhance infrastructure components such as Network Management Systems, local agents, proxy services, remote connectivity platform integrations, internal support tools, and other services. - Automation & Tooling:
Develop and maintain automation scripts and internal support tools to streamline diagnostics, deployment, and monitoring. - Cross-Team Collaboration:
Work closely with Global Support, QA, DevOps, and R&D teams to ensure seamless integration, delivery and support for new features and hardware rollouts. - Documentation & Knowledge Sharing:
Contribute to internal documentation, Confluence pages, and training materials to support cross-Tiers teams. - Leadership Development:
Mentor junior technicians, lead technical discussions, and gradually take on coordination responsibilities with the goal of transitioning into a formal leadership role.
Requirements:
- Advanced Linux system administration and scripting (Bash, Python);
- Experience with embedded systems, networking (TCP/IP, DHCP), and cloud services;
- Hands-on experience with AWS or other cloud providers;
- Proficiency with tools such as Datadog (monitoring) and Postman (API testing);
- Familiarity with Azure DevOps, Git, Docker, and monitoring stacks;
- Knowledge and some experience with MySQL, including basic query writing, and troubleshooting;
- Proven ability to debug complex issues across distributed systems;
- Experience with log parsing, root cause analysis, and performance tuning;
- Solid understanding of Agile development practices, including sprint planning, retrospectives, and backlog refinement;
- Excellent written and verbal communication skills;
- Demonstrated ability to mentor others and lead by example;
- Interest in growing into a formal leadership role;
- Demonstrated experience collaborating within a cross-functional, matrix team environment;
- Strong interpersonal skills and ability to collaborate across teams and departments;
- Fluent in Hebrew and advance in English (spoken and written).
We offer:
Professional Development: Free English courses, free access to the corporate Udemy account, corporate digital library subscription, possibility to participate and share your knowledge as a speaker in our internal meetups.
Benefits: 100% paid vacation and sick leaves, opportunity to accumulate part of the own salary in the company in dollar terms.
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