Financial Counseling Customer Service Rep.

The Broadlawns Medical Center campus includes an acute care hospital, primary and specialty care clinics, urgent care and emergency services, lab, radiology, dentistry, inpatient and outpatient mental health, crisis team, and community-based behavioral support services. Broadlawns accepts all forms of insurance and its approach to healthcare and quality outcomes earned a Level 3 rating from the National Committee for Quality Assurance, the highest achievable status for a medical delivery model.

We are a safety net hospital and our Patients are our North Star With a dedicated staff of over 160 physicians and 1,600 employees, Broadlawns Medical Center ensures that our community has access to high quality healthcare that is coordinated, compassionate and cost-effective. We provide our employees a top-rated benefits package, supportive work culture, and more 

Financial Counselor Customer Service Rep. - Financial Counseling - FT 7:30a-4p

The Financial Counselor is responsible for educating, instructing and counseling patients regarding payment policies and public assistance programs on behalf of Broadlawns Medical Center (BMC).  The Financial Counselor must follow established procedures, and prioritize workflow to ensure patients lacking sufficient third party funding are advised of optimal funding program(s).  The incumbent must be able to handle potentially stressful situations and multiple tasks. The incumbent must have a good understanding of cash posting as to appropriately post self pay payments.  The Financial Counselor will routinely interact with various internal and external contacts including PFS management, patients, patient families, third party payors, government agencies and physicians.

Schedule

This position is generally scheduled full-time 7:30a-4p (40 hours per week).

Qualifications 

• High school graduate or GED

• Two years experience in hospital or physician business office setting in Registration, Financial Counselor role, or other related roles.

• Knowledge of applicable rules, regulations, policies, laws and guidelines regarding public assistance programs.

Work Shift

Benefits (FT/PT) 

• Retirement - IPERS 

• Education Assistance 

• Employee Health & Wellness 

• PTO 

• Free Parking

• Health Insurance 

• Supplemental Insurance 

• 529 College Savings Plan 

• And more 

Broadlawns Medical Center is an Equal Opportunity Employer