Project Manager Middle

2 недель назад

Украина, Украина Customertimes Полный рабочий день 90 000 $ - 120 000 $ в год

We are looking for a Project Manager to join our team to coordinate our AMS team, ensuring efficient resolution of service requests from 40+ countries. In this role, you will manage team performance, align activities with project workstreams, and maintain proactive communication with stakeholders.

Type:

Remote

Full-time

Job ID:

JR

Technologies:

Salesforce

Locations:

Ukraine


Job (Project) Description

Customertimes is a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1300+ experts and offices in 12 countries.
‍

Requirements:

  • Strong understanding of Salesforce platform and associated support processes;

  • Strong conflict resolution, negotiation, and stakeholder engagement skills;

  • Proven experience managing application support in a complex, multi-country enterprise environment;

  • Excellent verbal communication, negotiation, and stakeholder management skills;

  • Ability to quickly grasp technical details and clearly communicate them to non-technical stakeholders;

  • Understanding of unique support process dynamics differing from standard development practices;

  • Exceptional team leadership abilities, fostering a positive, supportive team environment.

  • Nice to have: Salesforce certifications (Administrator, App Builder, etc.); experience using ServiceNow, Jira Service Management, Zendesk, Freshdesk, or other enterprise ticketing systems and familiarity with software testing and quality assurance processes.
    ‍

Responsibilities:

  • Manage, prioritize, and oversee timely resolution of incoming tickets and service requests from 40 supported countries;

  • Coordinate and effectively manage AMS team members, ensuring optimal team cooperation, motivation, and productivity;

  • Ensure all system and process changes strictly adhere to established quality control standards, proper documentation, and release management protocols;

  • Cooperate closely with the project team, aligning AMS activities with ongoing project workstreams;

  • Represent AMS team's needs and priorities clearly when negotiating scope, urgency, and timelines with stakeholders and project teams;

  • Continuously monitor and regularly report on AMS team performance, service levels, and KPIs, proactively suggesting improvements to enhance service delivery;

  • Manage transparent, proactive communication with stakeholders, ensuring clear expectations and timely updates;

  • Make informed, confident decisions and advocate for AMS priorities, balancing business impact with technical feasibility.
    ‍

What We Offer:

  • Competitive salary;

  • 100% remote opportunity;

  • Opportunities for professional growth and advancement;

  • A cooperative and innovative work environment;

  • 20 days of paid vacation, 15 paid days of sick leave with a doctor's note, and 5 days of paid sick leave without a doctor's note;

  • Medical insurance coverage for employees, plus an option for family insurance coverage at a corporate rate;

  • Support for participation in professional development opportunities (webinars, conferences, trainings, etc.);

  • Regular team-building opportunities, as well as bi-annual company-wide events;

  • Flexible work environments, including in-office, remote, or hybrid, based on employee preference and manager approval.

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