Customer Support Coordinator

1 неделя назад

Дистанційно, Украина Elopak Полный рабочий день 40 000 ₴ - 60 000 ₴ в год

Your Quest :

As a detail-oriented Customer Support Coordinator , you ensure a seamless experience for our clients by managing contractual documentation and coordinating all processes related to their orders. You act as the central point of contact for our customers, supporting them with timely and accurate information while fostering long-term partnerships.

Your core tasks include preparing and reviewing contracts, maintaining a structured database and ensuring smooth document flow. You validate and process orders in SAP, monitor stock and coordinate shipments to guarantee on-time delivery. Additionally, you handle claims and organize service support, working closely with internal teams such as logistics, accounting, and production. Beyond order and document management, you assist with SKU creation and technical specifications, manage spare parts offers and inventory, and support occasional corporate events. This dynamic and independent role combines customer communication, cross-department coordination, and analytical tasks, making it ideal for someone who thrives in a structured yet fast-paced environment.

What we offer :

  • Attractive salary package
  • Hybrid working model, with the chance to work mostly remotely
  • 24 days of holiday + extra days
  • We want you to stay fit: additional health insurance
  • Structured onboarding, regular trainings, feedback, company and team events
  • Modern, well-connected office, free parking space
    A great team and an open, appreciative working atmosphere

Your Profile :

  • Completed higher education (Bachelor or Master's degree)
  • Experience working with working in a production environment with a high amount of customer contact, ideally in customer support, sales support or order handling
  • Very good knowledge of MS Office, SAP experience is a plus
    Excellent verbal and written Ukrainian language skills, fluency in English

Your workplace :

With headquarters in Norway and well-known customers in over 80 countries, we are one of the world's leading suppliers of natural, cardboard-based packaging systems. In our production facility in Fastiv, with roughly 140 colleagues, and offices in Kyiv with another 10 dedicated professionals, covering sales and customer support, we are proud of our strong local support for the region, further paving the way to a climate-friendly production and sustainable, low-emission circular economy.

Did we catch your interest in a varied and challenging job? Then we're looking forward to receiving your application via our recruiting portal

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