Project Agent

Velociti is the industry-leading, technology and consulting solutions provider, proudly serving enterprise customers and partners with cutting-edge services.

What You'll Do:

• Schedule and manage day to day responsibilities/activities of field technicians.
• Work closely with project managers, schedulers, account managers, and other team members to ensure alignment on project schedules.
• Plan, execute, and finalize schedules according to strict deadlines and within budget.
• Interface with customer/clients on a regular basis, providing project status and problem resolution.
• Provide technical guidance and direction for field technicians.
• Maintain appropriate levels of communication to ensure the customer is well-informed before, during and after service engagements.
• Develop, maintain, and manage project schedules in the time frame promised to the customer.
• Ensure the quality and completeness of work performed meets or exceeds the expectations of the customer.
• Assist Account Team with billing for time & materials services and service agreements.
• Accurate completion, timely submittal and archival of required service documentation.
• This includes Velogic data accuracy, Customer Acceptance Forms and weekly billing.

Work Schedule Options

We offer several fixed shifts. Please review the options below and let us know your preference:

ALL IN EST (USA TIME)

Shift H

• Working Days: Monday, Thursday, Friday, Saturday, Sunday
• Hours: 00:00 – 09:00
• Days Off: Tuesday, Wednesday

Shift I

• Working Days: Monday – Friday
• Hours: 17:00 – 02:00
• Days Off: Saturday, Sunday

Shift J

• Working Days: Monday – Friday
• Hours: 22:00 – 07:00
• Days Off: Saturday, Sunday

Shift K

• Working Days: Tuesday – Saturday
• Hours: 06:00 – 15:00
• Days Off: Sunday, Monday

Shift L

• Working Days: Monday, Thursday, Friday, Saturday, Sunday
• Hours: 15:00 – 00:00
• Days Off: Tuesday, Wednesday

PM Role

• Working Days: Monday – Friday
• Hours: 19:00 – 04:00
• Days Off: Saturday, Sunday

Working conditions:

• A supportive team
• Competitive Salary in USD
• Remote or office mode of work
• 10+ business days of paid time off
• English courses
• Equipment provided

Qualifications:

• 2+ years of prior work experience in project management preferred.
• Strong verbal and written communication skills.
• Ability to work collaboratively with project teams.
• High level of accuracy and attention to detail in project/schedule creation and maintenance.
• Demonstrated ability to prioritize customer satisfaction.
• Strong time management skills to meet project deadlines and deliverables.
• Ability to identify conflicts and issues and develop effective solutions.
• Flexibility to adapt to changing project requirements and priorities.
• Working knowledge of Salesforce or other CRM software preferred.
• Post-Secondary Education degree preferred.
• Certifications such as Project Management Professional (PMP), PMI Scheduling Professional (PMI-SP), or AACE International's Planning and Scheduling Professional (PSP) preferred.