Ecommerce Operations

We're a fast-growing global ecommerce brand in the campervan and outdoor space, selling across Australia, the USA, Canada, and Germany. As we enter our next stage of growth, we are preparing for a major systems upgrade: the implementation of a unified Inventory Management System (IMS) to support multi-region operations at scale.

To lead this transformation, we are hiring an Ecommerce Operations & Supply Manager who brings strong experience in international supply chain + systems implementation.

This is a high-ownership role with direct impact on the company's next stage of growth.

We are looking for a Manager, not an operator.

This role leads the global supply chain & operations function while overseeing the rollout of a new IMS that will become the backbone of our entire business.

You will:

• Lead system design (not execute repetitive tasks)
• Oversee the Supply and Operations team
• Standardize global workflows across AU & US
• Build operational clarity, accuracy, and scalability

This is a perfect fit for someone who thrives in system-building, process improvements, and leading multi-region operations.

IMS Implementation (Primary Focus)

• Evaluate IMS platforms and recommend the best solution
• Lead implementation from discovery → configuration → rollout
• Integrate IMS with ecommerce, marketplaces, accounting, forecasting, and warehouse systems
• Build standardized, scalable workflows across all regions

Supply Chain & Inventory Leadership

• Oversee forecasting, replenishment, and supplier management (team executes)
• Ensure accurate inventory levels across AU & US
• Build predictable inbound/outbound processes
• Improve stock accuracy, reduce stockouts, and strengthen visibility

Operational Excellence

• Eliminate inefficiencies and reduce manual work
• Standardize SOPs and operational frameworks
• Build reporting dashboards with real-time performance metrics
• Drive continuous improvement across supply chain & operations

Team Leadership

• Lead and develop the Ops & Supply team
• Oversee the future Automation Engineer supporting system integrations
• Ensure strong cross-functional alignment (Finance, Marketing, Product)

Requirements

• Proven experience in international supply chain management
• Hands-on experience with IMS / ERP / OMS systems
• Experience leading a full system implementation or migration
• Strong understanding of multi-warehouse ecommerce operations
• Ability to design and document operational workflows
• Strong leadership and people-management skills
• Excellent analytical and problem-solving abilities
• Comfortable coordinating across operations, supply, finance, and 3PL teams

• Experience with advanced IMS tools such as Cin7, DEAR, Brightpearl, Unleashed, Odoo, etc.
• Background in process improvement (Lean, Kaizen, Six Sigma)
• Experience with automation tools (Zapier, n8n)
• Experience in AU/US ecommerce markets

Benefits

• Fully remote role
• High-impact leadership position with direct influence on company direction
• Opportunity to lead the implementation of a mission-critical IMS
• Clear growth path to Head of Operations
• Collaborative, supportive remote team culture
• Regular performance reviews and growth opportunities
• Competitive compensation package
• Annual leave + sick leave + seasonal performance bonus
• Join a fast-growing global brand in a booming outdoor category
• Work with a passionate international team and help shape the future of vanlife gear