Chief Automation Specialist

We are seeking a skilled Software Engineer to join our AI-powered Contact Center modernization initiatives.

In this role, you will automate legacy routing systems using Large Language Models and cloud-native tools. Your work will directly impact the customer journey by developing intelligent, scalable solutions within highly regulated industries.

Responsibilities:

• Automate existing contact center routing systems using AI agent technologies.
• Design and implement cloud-native automation solutions using Python and LLMs.
• Leverage AWS or Azure services such as storage, compute, and serverless functions to build scalable solutions.
• Collaborate with cross-functional teams to ensure high-quality deliverables aligned with business requirements.
• Create and maintain technical documentation to ensure continuity and clarity.
• Provide timely updates to team leads and stakeholders on project progress.

To be successful in this role, you should have:

• 5+ years of hands-on experience in programming languages such as Java/Node/Python, with a strong understanding of data structures and algorithms.
• Good working experience in python and automation scripting.
• Experience working with LLMs and AI agents (e.g., prompt engineering, using APIs).
• 3-5+ years of good hands-on experience with cloud platforms such as AWS or Azure, including compute, storage, and serverless services.
• Understanding of SDLC and CI/CD best practices.
• Strong communication skills with the ability to work collaboratively in a team environment.
• Self-starter with strong analytical and problem-solving skills.

We offer a range of benefits, including:

• A culture of relentless performance with a 99% project success rate.
• Competitive pay and benefits, including health insurance and a relocation program.
• A flexible work-from-anywhere culture.
• Professional development opportunities, including certification programs and mentorship.
• The chance to collaborate on impactful projects for top global clients.
• A welcoming multicultural environment with open communication and regular team-building company social events.
• Social sustainability values focused on five pillars: IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.