Customer Retention Specialist

1 неделя назад

Киев, Киев, Украина beBeeCustomer Полный рабочий день 800 000 ₴ - 1 200 000 ₴

Job Title: Customer Relationship Manager

 

We are seeking a skilled and customer-focused professional to join our team as a Customer Relationship Manager. In this role, you will be responsible for building and maintaining strong relationships with existing customers to ensure their continued satisfaction and loyalty.

 

Key Responsibilities:

  • Customer Engagement: Proactively reach out to existing customers through various channels (phone, email, chat) to foster strong relationships and ensure satisfaction with our services.
  • Issue Resolution: Address customer concerns and complaints promptly and effectively, providing appropriate solutions or escalating issues as necessary.
  • Retention Strategies: Develop and implement strategies to retain customers, including personalized communication, promotional offers, and loyalty programs.
  • Feedback Collection: Gather and analyze customer feedback to identify trends and areas for improvement, and communicate these insights to relevant departments.
  • Performance Tracking: Monitor key performance indicators (KPIs) related to customer retention and satisfaction, and report on progress toward retention goals.

 

Qualifications:
  • Education: High school diploma or equivalent; a degree in business, communications, or a related field is preferred.
  • Experience: Previous experience in customer service, sales, or retention roles is highly advantageous.
  • Language Skills: Fluent in English; proficiency in German is a plus.
  • Communication Skills: Excellent verbal and written communication skills, with a strong ability to build rapport with customers.
  • Problem-Solving: Demonstrated ability to identify problems, think critically, and develop effective solutions.
  • Customer Focus: Strong commitment to providing exceptional customer service and enhancing customer loyalty.

 

Why Join Us?
  • Competitive Salary: We offer a good salary commensurate with experience and performance.
  • Hot Leads: Work with warm leads, allowing for higher conversion rates and customer interactions.
  • Relocation Package: For the right candidates, we provide a relocation package to help you transition smoothly to Kiev.

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