
Client Retention Specialist
2 недель назад
**Client Retention Specialist**
Job Description:
We are seeking a seasoned Client Retention Specialist to join our team. As the main point of contact for clients in the capital markets sector, you will focus on client retention and satisfaction.
Key Responsibilities:
Client Engagement:
- Proactively engage with clients to understand their needs, address any concerns, and offer customized solutions to boost client retention.
- Leverage your comprehensive knowledge of capital markets products and services to inform and advise clients, thereby enhancing retention rates.
Collaboration and Analysis:
- Collaborate closely with the sales team to identify prospects for upselling and cross-selling to existing clients.
- Analyze client data and market trends to pinpoint opportunities for retention strategies and client engagement programs.
Knowledge and Skills:
- Proficiency in English is essential, with proficiency in additional languages being advantageous.
- Prior experience of minimum 2 years in a client-facing role within the capital markets sector is required.
- Solid knowledge of financial products, market intricacies, and effective client relationship management is necessary.
- Strong communication and negotiation skills are essential.
- Able to thrive in a high-paced and competitive environment.
- Proficient in CRM tools and systems.
What We Offer:
- An amazing bonus scheme is in place.
- The opportunity to work with a very successful team in Kiev, where your career in the capital markets industry will flourish.
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