Customer Relationship Specialist

2 недель назад

Киев, Киев, Украина beBee Careers Полный рабочий день

As a Retention Agent, you play a vital role in fostering long-term customer relationships. Your primary objective is to engage with existing customers, understand their needs, and ensure they continue to utilize our services.

Your responsibilities include:

  • Customer Engagement: Proactively reach out to existing customers through various channels (phone, email, chat) to foster strong relationships and ensure satisfaction with our services.
  • Issue Resolution: Address customer concerns and complaints promptly and effectively, providing appropriate solutions or escalating issues as necessary.
  • Retention Strategies: Develop and implement strategies to retain customers, including personalized communication, promotional offers, and loyalty programs.
  • Feedback Collection: Gather and analyze customer feedback to identify trends and areas for improvement, and communicate these insights to relevant departments.
  • Performance Tracking: Monitor key performance indicators (KPIs) related to customer retention and satisfaction, and report on progress toward retention goals.

You will work closely with marketing and sales teams to align retention efforts with overall business strategies and campaigns.

Qualifications:
  • Education: High school diploma or equivalent; a degree in business, communications, or a related field is preferred.
  • Experience: Previous experience in customer service, sales, or retention roles is highly advantageous.
  • Language Skills: Fluent in English; proficiency in German is a plus.
  • Communication Skills: Excellent verbal and written communication skills, with a strong ability to build rapport with customers.
  • Problem-Solving: Demonstrated ability to identify problems, think critically, and develop effective solutions.
  • Customer Focus: Strong commitment to providing exceptional customer service and enhancing customer loyalty.

We offer a competitive salary commensurate with experience and performance, hot leads, and a relocation package for the right candidates.

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