Global Talent Coordinator

Company Overview:

Sagan bridges the gap between global talent and US-based businesses, connecting candidates from vibrant regions with leading American companies.

About the Position:

The Global Talent Coordinator will play a critical role in providing exceptional support to marketplace users, including buyers and sellers. This includes managing shopping cart issues, coordinating logistics, handling customer inquiries, and resolving claims.

Key Responsibilities:

• Shopping Cart Management: Support sales and finance teams in resolving shopping cart issues and ensuring smooth checkout processes.
• Logistics Coordination: Manage shipping and logistics requests, create shipping estimates, and work with partners to ensure timely delivery.
• Seller Support: Coach sellers on freight management best practices, including packaging, labeling, and documentation.
• International Logistics: Navigate complexities like currency conversion, tax regulations, and customs for seamless delivery.
• Customer Support: Handle inbound inquiries via chat, providing updates on order status and solutions to concerns.
• Claims Management: Resolve warranty issues, damages, and returns efficiently, while tracking data for process improvement.

Qualifications:

• Experience in customer service, logistics, or a related field.
• Strong organizational skills and the ability to multitask.
• Excellent verbal and written communication skills.
• Proficiency with CRM systems (HubSpot preferred), live chat tools, and Google Docs/Sheets.
• Familiarity with international logistics and currency management.

Location: Remote (MST Time zone)

Estimated Salary Range: up to 1500 USD