Product Support Manager IRC215270
1 месяц назад
Description:
In the era of claudization, when attitude to personal information become sensitive more and more, new generation of communication moves to 5G and IoT gaining significantly, Enterprise private clouds are playing the game.
Our client is world-leading provider of telecom equipment, solutions and services to mobile and fixed network operators and telecom providers all over the world.
We are developing Enterprise Cloud Orchestratration product, focused on Digital services in telco area, which enables:
Automation:
Automating the Service Life Cycle (Instantiation, termination, Scale-in, Scale-out, Upgrade). Policy based workload placement for increasing performance and cost optimization. Automating Network Slice Orchestration for different needs.
Usability:
Multi level tenancy with advanced tenant and quota management. Secured access and Federated IDAM. Dashboards for both Provider and Tenants. Reliability: Providing Infrastructure Assurance and Performance management. High availability and Geo-Redundancy of the software.
Agility:
Launch services quicker with automated service instantiation and configuration. SDKs and APIs enable quick multi-vendor integrations. Custom workflow framework provided for building specific automation flows. The product can be easily integrated into existing service provider OSS.
Current GlobalLogic team includes 50+ engineers working on all of the components of solution to develop new features end-to-end.
Requirements:
- Great communication skills
- Fluent english
- Enterprise project experience will be a plus
- Profound knowledge of intercultural and nation-specific communication
- Ability to explain things in a plain language, to sound clear and not ambivalent
- Highest level of attentiveness
- Ability to learn quickly
- Ability to work under pressure
- Ability to find an approach to different types of people
Nice to have:
- Experience in JIRA usage
- Undertanding of Jira workflows
- Be adaptive to Customer specific tools
Job Responsibilities:
Drive daily project meetings:
• internal/external bug backlog review with different stakeholders
• cooperation with different dev areas for handing issues and blockers
• critical bugs assignment/prioritization/classification
• daily bug backlog review and status updates
• all bugs presentation and statistics for different program managers
• Control bug inflow and define mitigation actions
Lead Daily bug/issues classification sessions:
• tickets validation and assignment to responsible teams
• classification or reclassification of untagged tickets
• check that all necessary attributes are populated correctly
Processes:
• Establishing/improving processes to support BUG handling according SLA
• Implementation Jira processed according project needs
Definition process description on confluence and further presentation to project teams
What We Offer
Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people's lives.
Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.
DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.
Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.
Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.
Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.
About GlobalLogic
GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world.
By integrating experience design, complex engineering, and data expertise-we help our clients imagine what's possible, and accelerate their transition into tomorrow's digital businesses.
Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries.
GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.
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