Service Desk engineer IRC218762

Description:

The team provides IT-HelpDesk services for Harmonic organizations worldwide. It includes Active Directory, virtualization, IP network and IP-telephony support, and full IT office infrastructure support for the Kyiv engineering lab.

The technology company that develops and markets video routing, server, storage and streaming products for companies that produce, process, and distribute video content for television, cable providers streaming companies and the Internet. GlobalLogic set up the dedicated lab and is responsible for the development of various product lines like: receiver decoder processor, stream processing platform, EdgeQAM system, media servers, virtualized and cloud solutions, etc.

Requirements:

• Good working knowledge of Microsoft windows OS (Win10, Win11, 2016 and newer), Microsoft Office suite;
• Basic knowledge of Active Directory, MS Office 365;
• Experience working with network fundamentals (TCP/IP, routing, switching). OSI model understanding how it works;
• DHCP, DNS, VPN, VoIP fundamentals;
• English - not lower than Intermediate level.

Job Responsibilities:

• Maintains computer & IT asset management, including an inventory of all current and retired IT equipment;
• Assists the Helpdesk to perform system update and maintenance;
• Assists the Helpdesk in responding and troubleshooting network virus attacks, outages and system performance;
• Tracks, maintains and escalates technical helpdesk service requests;
• Troubleshoots hardware and software trouble tickets;
• Prioritizes, addresses, and resolves technical issues using independent judgment;
• Ensure continued smooth operation of the global IT infrastructure;
• Practice sustainable incident response and blameless postmortems.

#LI-MD2

What We Offer

Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people's lives.

Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.

DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.

Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.

Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.

Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world.

By integrating experience design, complex engineering, and data expertise-we help our clients imagine what's possible, and accelerate their transition into tomorrow's digital businesses.

Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries.

GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.

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