Customer Operations Specialist

Job Location

Job Description

Procter & Gamble has one of the largest and strongest portfolios of trusted, quality brands, including: Gillette, Pantene, Fairy, Head & Shoulders, Blend-a Med, Oral-B, Pampers, Always, Ariel, Lenor, Vizir. We are the largest consumer goods company with operations in 80 countries, hiring more than employees worldwide.

Our Kyiv based team is looking for Customer Operations Specialist

Are you ready to take the new challenge?

The Job Scope:

• Ensure proper order acquisition control (monitoring, contact with customer, leadership engagement if needed).
• Ensure proper truck sizing as per customer contract/alignment and according to Trade Terms conditions (request additional orders from the customer if needed).
• Manage price discrepancies in customer's orders (investigation, proper communication, and solution with customer, Sales, Billing Accuracy SPOC).
• Effective communication with Service Operation Team and customer regarding order changes, corrections and issue solving.
• Deal with the issues arising from stock unavailability (if needed: in cooperation with customer and other functions)
• Support P&G drive to be #1 Supplier by responding to customer specific needs and requirements (reports, estimated availability dates, etc.) in timely manner
• Contribute in reaching CSO KPI's targets (proper analysis, root causing, action plan proposal if needed):
• Coordinate / support customers related logistics project internally (SO, supply planning, logistics, plants etc.) and externally (customers).

What we offer you:

• Opportunity to work in a dynamic and respectful work environment. We live our Purpose, Values, and Principles daily. We value every individual and encourage initiatives promoting agility and work/life balance.
• Continuous coaching & mentorship. We are passionate about our work. We will make sure you receive both formal training and as regular mentorship from your manager and others.
• Competitive salary and benefits program. Regular salary revisions and possible promotions - all in line with your results, performance and potential.

Job Qualifications

The Role Requires:

• Proficient English and Ukrainian (written and spoken).
• Intermediate level skills in Microsoft Office Suite.
• Analytical skills: to be able to handle and draw conclusions from complex data.
• Good communication skills.
• Relevant experience in Customer Service.
• Ability to recognize the most important issues, and address them immediately, prioritize according to business need.
• Overcoming obstacles by taking/proposing proper actions, involving other to overcome barriers.
• Ability to work independently, without supervision.

Interested to know how the recruitment process looks like? Watch this video to learn more:

P&G's Day 1 starts with you making an impact on the world, P&G brands, and your career. You'll be at the core of breakthrough innovations, be given exciting assignments, lead initiatives, and take ownership and responsibility. And you will do this in creative workspaces where new ideas flourish. All the while, you'll receive world-class training to help you become a leader in your field. And it's not just about what you'll do, but how we will make you feel: welcomed, valued, purposeful, challenged, heard, and inspired.

At P&G #weseeequal

We are an equal opportunity employer and value diversity at our company. At P&G we strive to build a culture where everyone feels welcome, included, and able to bring their full selves to work.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. Please click here if you require an accommodation during the application process. Please make sure to wait to hear back from us regarding your accommodation before proceeding with the online assessment, we thank you in advance for your patience.

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