HelpDesk Engineer

At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve. To achieve that, we're on a bold path: to become the #1 payments orchestration platform in the world.

We believe the future of payments is shaped by people who think big, take ownership, and bring curiosity and drive to everything they do. That's exactly the kind of teammates we want on board.

As a HelpDesk Engineer you'll be the go-to technical support resource for our colleagues, ensuring they have the tools and systems they need to work efficiently. Based in our modern Podil office, you'll take ownership of setting up, maintaining, and troubleshooting a wide range of devices and systems, including MacOS, Linux, and Windows workstations. Your role goes beyond support — you'll identify opportunities to introduce smarter, more efficient solutions that enhance our office technology and workflows. Using our ticketing system (Jira), you'll manage and prioritize tasks, keeping operations smooth and helping our teams stay focused on what matters most.

• Maintain and monitor office network equipment, access control systems, and network performance;
• Manage office hardware and employees' work equipment;
• Oversee employee access rights and corporate software licenses;
• Set up software on work devices and provide technical support to employees;
• Provide technical support during corporate events — including event recording, live streaming, and setup of microphones, cameras, etc.;
• Ensure uninterrupted operation of network and office equipment (UPS, Starlink, etc.);
• Manage corporate software licenses and access to internal systems;
• Administer Google Workspace and Gmail;
• Install and maintain technical equipment for conference calls (video/audio).

• At least 1 year of commercial experience in a SysAdmin/HelpDesk Engineer role
• Strong communication, organization, and time-management skills
• Hands-on experience with MacOS, Unix (Linux), and Windows Workstation OS (installation, configuration, troubleshooting, updates)
• Experience with networking (RouterOS, VLAN management, IPsec, DNS, etc.)
• Experience with Google Workspace Administration, Gmail, Microsoft Office 365, and Jira/Confluence Administration

• Shape our culture. Lead initiatives that define how our teams collaborate and thrive across multiple locations.
• Your ideas count. Enjoy real autonomy — pitch, test, and implement programs that improve the employee experience.
• Room to experiment. Try new approaches to workplace happiness and engagement with full support from leadership.
• Impact & visibility. See the results of your work directly in team satisfaction and company culture.
• Collaborative environment. Work with energetic, curious colleagues who celebrate wins together.

The Extras: 30+ days off, unlimited sick leave, free office meals, health coverage, and Apple gear to keep you productive. Courses, conferences, sports and wellness benefits — all designed for ideas, focus, and fun.

Tomorrow's fintech needs your mindset. Come build it with us.

Know top talent? We're always on the lookout. Recommend someone for our role, and if they get hired, there's a bonus waiting for you — simple as that.