AI Application Specialist

About us

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.

3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.

We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we provide services to customers in over 130 countries. Our growing talent pool of over 2200 employees spans 50 nationalities.

3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues' mental health by implementing different activities.

About the role:

The AI Application Specialists at 3Shape will play a vital role in driving the technical execution of 3Shape's AI Strategy for After Sales. This requires individuals with a passion for AI, who can connect with business stakeholders and translate their pain points into fungible AI solutions. You will work closely with our AI Business Owner to develop AI use cases, accelerate AI implementation and stay on the cutting edge of AI technology trends.

With AI being a relatively new business domain, the right candidate can have a pivotal influence on 3Shape's AI journey.

Your key responsibilities will be:

• Lead AI Integration: Drive the adoption of AI across the company, ensuring solutions bring measurable impact
• Innovate & Build: Explore, propose, and develop novel AI solutions; push the frontier of agentic AI (tool use, guardrails, knowledge-base integration)
• Design & Deploy Agents: Build and productionize chat/voice agents with TTS integration, LLM reasoning, and robust testing/evaluation loops
• Automate for Scale: Create automation to streamline workflows and boost operational efficiency across business units
• Work with Ownership: Operate independently or in a small, high-impact team, taking full ownership from concept to production
• Enable & Train: Provide enablement and training to internal teams to maximize adoption and effective use of custom AI solutions

Your profile

What we are hoping you have/are:
Education & Experience:

• Master's degree in CS, Data Science, ML, or related field (or equivalent practical experience)
• 2–4 years in Software Engineering, or ~2 years ML experience combined with Software Engineering background
• Proven end-to-end solution ownership: you've shipped and supported products in production.

Technical Skills:

• Hands-on with Agentic AI Systems (prompt engineering, tool use, and knowledge-base integration)
• Strong Python (Flask/FastAPI)
• Front-end & back-end design experience
• Microsoft stack (C#, ASP.NET Core)
• Web stack (JavaScript/HTML/CSS)
• Experience with Azure, Databricks, Palantir or Genesys

Other Skills:

• Strong ability to learn and rapidly acquire new skills and convert them into working solutions
• Strong problem-solving skills
• Business acumen: Ability to work with business stakeholders, contextualize business problems/inefficiencies & devise adequate AI solutions
• Excellent communication and collaboration skills; good English
• Ambition to take ownership, lead development projects end-to-end
• Eagerness to stay current with AI technology trends and industry best practices

Important: Don't worry if you don't fit the profile perfectly. What matters most is the impact you can bring. Any unique experience that helps achieve the primary responsibilities will be considered a real advantage if you can explain its value.

Would be a plus (or learn on the job if knowledge is required for a given project):

• Demonstrate proficiency in AI, machine learning, and natural language processing (will be a great plus)
• Conversational AI stack: ElevenLabs (TTS/streaming), Azure Speech, telephony/WebRTC, queueing, real-time constraints
• Experience of building / integrating solutions with any other AI modalities: Vision, Audio, 3D, etc.
• MCP Server Integration
• Vector DBs, embeddings, retrieval strategies
• Agent & RAG frameworks (LangGraph, LangChain, Semantic Kernel, CrewAI)
• Practical cloud & DevOps: containers, CI/CD, secrets, logging/metrics
• Any of TypeScript/Node/React/Angular for building agent tools & UIs
  

Being the part of us means:

• Meaningful work that helps to change the future of dentistry
  
• Work in a unique professional, friendly and supportive environment
• Constant professional growth and development
• A healthy work-life balance
• Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves etc
• Breakfasts and lunches in the office
• Good working conditions in a comfortable office in UNIT.City
• A parking lot with free spaces for employees
• Occasional business trips to Western Europe
• Opportunity to become a part of the success that 3Shape has created over the past 25 years.