Support Specialist

1 неделя назад


Дистанційно, Украина MURKA Полный рабочий день 40 000 ₴ - 60 000 ₴ в год
Job Description

The Support Specialist is the main link between players and developers, exploring all the wishes of users and the problems they may encounter, as well as being the first to come to help users.

Responsibilities
  • helping players in solving in-game issues through social media channels;
  • tracking Facebook fan pages, replying to users in private messages, and making comments under their posts;
  • working with user reviews in the Google Console and App Store;
  • reporting on users' activity based on data from AppAnnie, Helpshift;
  • drafting instructions and F.A.Q
Requirements
  • confident knowledge of English (Upper-Intermediate/Advanced);
  • sociability;
  • creativity;
  • attentiveness;
  • ability to organize work time effectively;
  • customer focus, desire to help people.
Nice to have
  • knowledge of other foreign languages;
  • experience with Helpshift/Zendesk;
  • experience in technical support;
  • experience in the gaming industry.

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