Chief Client Success Officer

Job description

I am looking for a 
Chief Client Success Officer (global equivalent: Chief Sales Officer)
 — a key leadership role responsible for driving growth, client relationships, and sales performance across all channels.

In our organizational model, the role goes beyond traditional sales: it combines 
sales-driven discipline
 with 
client-centric logic
, ensuring that product and brand strategies are transformed into measurable market results.

You will act as a strategic partner to Business Owners (SBU leaders), translating business goals into execution: from expanding coverage in Modern Trade and Traditional Trade to building Export and E-Commerce channels. This role is at the core of building a predictable, profitable, and scalable sales engine.

Industry

• Food and Beverage Manufacturing

Employment Type

Full-time

Responsibilities

• Design and lead the multi-channel client system (Modern Trade, Traditional Trade, Export, E-Commerce, HoReCa/Government).
• Manage trade investments with ROI discipline: plan, allocate, and measure performance across categories and partners.
• Ensure perfect execution at the point of sale — availability, planogram compliance, promo implementation, and SLA control.
• Lead and develop high-performing field teams: structure, KPIs, knowledge transfer, and continuous training.
• Implement client success tools: CRM, BI dashboards, SOP standards, visit checklists, and service workflows.
• Drive the growth of Export and E-Commerce channels with clear operational models, KPIs, and scalable practices.
• Partner closely with Business Owners (SBU) and Service Units (SU) to ensure alignment from strategy to execution.

Qualifications

• 7+ years of leadership experience in FMCG sales, client success, or commercial operations.
• Proven track record in managing trade investments and achieving ROI-driven growth.
• Strong expertise in multichannel execution (MT, TT, Export, E-Commerce, HoReCa/Government).
• Experience in building and scaling field teams with clear performance management frameworks.
• Strong analytical and strategic thinking skills, with ability to integrate BI/CRM tools into daily management.
• Excellent communication and partnership skills, capable of working across functions and geographies.
• Bachelor's or Master's degree in Business, Marketing, or related field.