BMC Solution Engineer

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Experienced BMC Solution Engineer to support the design, deployment, and troubleshooting of Nokia's Broadcast Messaging Center (BMC) platform as part of a high-visibility customer project. The engineer will be responsible for driving technical consultation, producing detailed documentation, performing integration activities, and providing end-to-end support across both lab and production environments.

1. BMC Design & Consultation Support
- Lead technical consultation sessions with Nokia and customer teams to gather deployment and integration requirements.
- Analyze and document key design inputs such as interconnectivity (e.g., C-Interface), OSS systems, LTE elements (MMEs), platform dependencies, and interface boundaries.
- Develop and maintain project-specific Customer Site and Network Integration Survey (CSNIS) using Nokia standards and templates.
- Populate the CSNIS with comprehensive technical data:
     - IP addressing schemes, routing tables, VLAN IDs
     - Network architecture diagrams and logical/physical layouts
     - DNS/NTP/SNMP configurations and system parameters
     - Interface and chassis configuration tables
- Facilitate stakeholder review sessions and finalize deliverables based on feedback.

2. BMC Deployment & Integration Execution
- Create and validate Method of Procedure (MoP) and Acceptance Test Plan (ATP) tailored to each deployment site.
- Schedule integration windows and ensure alignment with customer-maintained timelines.
- Perform installation and configuration of BMC platform and application software according to approved procedures.
- Establish and validate connectivity with network elements, including:
     - NAAD Government Gateway (e.g., FEMA IPAWS)
     - MMEs (LTE), BSCs (GSM), RNCs (UMTS), Femto/Small Cells
     - EMS/OSS systems via SNMP/FTP
- Conduct functional testing using live or simulated alert features to ensure end-to-end readiness

3. Troubleshooting & Post-Deployment Support
- Act as the Single Point of Contact (SPOC) for all technical troubleshooting related to the BMC platform.
- Acknowledge service requests promptly and lead root cause analysis using logs, traces, and system diagnostics.
- Engage Nokia Subject Matter Experts (SMEs) as needed to resolve issues.
- Open and manage Assistance Requests (ARs)/NCT tickets for defect handling or documentation gaps.
- Provide regular status updates based on issue priority (daily for critical issues; weekly otherwise).
- Deliver issue resolution summaries and conduct customer review sessions for formal closure and signoff.

- Bachelor's degree in Telecommunications, Computer Science, or a related engineering field.
- Minimum 5  years of experience in telecom infrastructure, ideally within core network, messaging systems, or broadcast alerting.
- Expertise in Nokia BMC platform design, configuration, and deployment.
- Strong understanding of mobile core networks (LTE, GSM, UMTS) and OSS/SNMP protocols.
- Proven experience authoring and managing technical documentation (CSNIS, MoP, ATP).
- Familiarity with network integration, IP addressing, VLANs, and DNS/NTP configuration.
- Strong troubleshooting and coordination skills with a customer-centric approach.

- Previous experience at Nokia or with Nokia BMC deployments.
- Experience with public warning systems such as FEMA IPAWS or NAAD.
- Hands-on experience in lab validation and production rollout scenarios.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.