Women Protection and Empowerment Senior Digital Systems and Technical Support Officer

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

This position is open for national internal staff

JOB OVERVIEW

Under the supervision of the WPE Coordinator, the WPE Senior Digital Systems and Technical Support Officer will provide expert technical support to WPE teams and partners in managing digital platforms used for confidential client data, program tracking, and reporting. This role is responsible for the administration, troubleshooting, and user support for systems such as KOBO, CommCare, GBV IMS+. The officer will ensure data management processes are aligned with IRC's standards of confidentiality, data security, and accountability. This position is critical to the effective implementation of key cash-based protection interventions, including the Cash for Protection program and the Emergency Case Management Fund.

KEY RESPONSIBILITIES

1. Management of Confidential Data Systems and Reporting Platforms
   
   Provide day-to-day technical oversight, troubleshooting, and user support for key digital platforms used in the WPE program: KOBO, CommCare.
   
   Support the configuration, maintenance, and updates of forms, workflows, and user accounts.
   
   Ensure that all data collection, storage, and reporting activities meet IRC data protection policies and confidentiality standards.
   
   Coordinate closely with MEAL team to ensure system alignment and compatibility.
2. Technical Support for Cash for Protection and Emergency Case Management Fund (ECF)
   
   Maintain and administer client databases for Cash for Protection and ECMF programming.
   
   Track payment records, case processing, and request flows in collaboration with program and finance teams.
   
   Generate routine and ad-hoc reports on fund utilization, client support provided, and payment statuses.
   
   Ensure RedRose platform is used efficiently and accurately for digital payment tracking and referral coordination.
3. Referral Tracking
   
   Maintain and analyze referral-related data from WPE teams, including both internal and external referrals, ensuring that data processes uphold confidentiality, informed consent, and safety principles.
   
   Support teams in systematically documenting referrals across relevant platforms, ensuring accuracy, consistency, and linkage to available services.
   
   Provide technical support in tracking the effectiveness of referral pathways and flag gaps or delays in access to services, in collaboration with program managers and protection actors.
4. Data Analysis and Visualization Support
   
   Assist with the collection, cleaning, and organization of program data from protection centers and field teams.
   
   Prepare datasets, tables, and visual materials to support donor reporting, internal analysis, and strategic planning.
   
   Contribute to the preparation of evidence-based program summaries and quarterly reports in collaboration with WPE managers and MEAL staff.
   
   Support the design and maintenance of standard reporting templates and data visualization tools.

5. GBV IMS Coordination and Support

6. Lead the technical implementation and maintenance of the GBV Information Management System (GBV IMS) within the WPE program, ensuring it is used in accordance with IRC global standards and inter-agency protocols.

7. Provide day-to-day user support for WPE teams using GBV IMS, including troubleshooting, account management, and training on data entry and navigation.
8. Coordinate data extraction, cleaning, and reporting in collaboration with the MEAL team for internal analysis and donor reporting, while maintaining strict confidentiality.

JOB REQUIREMENTS

Education:

Master's degree or higher in social work or social science field.

Advanced training or certification in data protection, database administration, or digital platform management (e.g. KOBO, CommCare, GBV IMS)

Experience:

• Minimum 2 years of experience in technical support, information management, or data systems administration within humanitarian or development settings, preferably in protection or GBV-related programming.
• Proven experience working with digital platforms such as KOBO, CommCare, GBV IMS+, and/or RedRose, including configuration, troubleshooting, and user support.
• Strong understanding of data confidentiality and protection standards, with demonstrated ability to manage sensitive information in line with survivor-centered and humanitarian principles.

Demonstrated Skills and Competencies:

Strong organizational and documentation skills, with proficiency in office software (e.g., Microsoft Word, Excel, Google Workspace).

Experience in working with data collection platforms such as KoBoToolbox and CommCare is highly desirable.

Excellent interpersonal and communication skills, with the ability to work respectfully and empathetically with individuals from diverse backgrounds and vulnerabilities.

Ability to work both independently and collaboratively within a multidisciplinary team in a dynamic humanitarian context.

Fluency in Ukrainian and English is required.

Strong commitment to humanitarian values, including adherence to safeguarding policies, the Child Safeguarding Policy, and the Prevention of Sexual Exploitation and Abuse (PSEA) standards.

REPORTING STRUCTURE AND TEAM COLLABORATION

Position reports to: WPE Coordinator

Internal collaborations within IRC: Sn WPE Manager

WORK ENVIRONMENT AND OTHER RELEVANT INFORMATION

These are some examples of other relevant information to include, but is not an exhaustive list. Include the points that are relevant for your position or add more.

This role requires full-time work in the office or hybrid type of working is possible after probation period

Applicants must have a home or alternate workspace they can effectively complete their work from during regularly scheduled work hours.

Travel to other locations is needed up to 30% of time

Exempt from overtime

Sometimes work on weekends may be required

Work in the matrix organization

Fast pace of working, multitasking and stressful work

The organization cares about staff and provides flexible working options (start early-finish early, start later-finish later, remote work)

Staff can ask for accommodation of a workplace. Specific requests can be discussed with HR.

IRC employees are eligible to the following benefits:

Competitive salary

Purposeful job and development opportunities

English classes and unlimited online training courses

Life Insurance

Medical insurance for staff and family members

Free psychological support to employees and their family members

30 calendar days of annual vacation with flexibility beyond the legally set minimum requirements

Up to 10 days of paid medical leave

Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.