Case Management Officer

ROLE PURPOSE :

Under the overall supervision of Case Management Coordinator and technical guidance of the Case Management TA the Case Management Officer (CMO) will support the design and implementation of the overall Case Management program in Central Area Office and surrounding areas. The CMO will be responsible for coordination, supervision and support for the case workers, other concerned staff and service providing agencies/ sectors in the Case Management Process. S/he will work in close collaboration with the psychosocial (PSS) officer and other concerned Government of Ukraine workforces, SCI sectors to ensures that case management response supplements and contribute to strengthening Ukrainian government Social Workforce functions and capacity.

Reports to: Case Management Coordinator

Staff directly reporting to this post: Social/ Case Workers and Supervisors with partner support

KEY AREAS OF ACCOUNTABILITY:

Key Area 1: Supervision and management of child protection case management services

• Support Case Workers/Assistants from SC and partners. Maintain transparent and diplomatic collaboration with Government of UKRAINE in coordination with the CP officer, maintains open and professional relations with team members, promoting a strong team spirit and provide oversight and guidance to enable staff to successfully perform in their roles.
• Ensure case management services and alternative care are provided in line with the SCI Ukraine and CPSS/IA Case Management Guidelines and Standards
• Support outreach and awareness raising activities to identify vulnerable children according to agreed vulnerability criteria.
• While tracing is ongoing, initiate interim, family based alternative care arrangements for Unaccompanied and Separated Children (UASC), including foster care, supported independent living.
• Oversee the appropriate identification and screening, as well as follow up and monitoring, for foster families/alternative family-based care.
• Develop performance objectives with all Case Workers and provide regular feedback, one-to-one supervision meetings and performance reviews. Conduct regular case file audit and check that protocols and principles are respected. Review the case planning and follow up of cases, and ensure all cases are managed within acceptable timeframes based on case prioritization criteria.
• Provide technical support to Case Workers on complex child protection cases. Facilitate weekly case management meetings with all case workers. Review staff caseloads to ensure they are manageable and share challenges with senior management.
• Monitor timescales for response, decision-making, placement, follow-up and review. Ensure internal referral mechanisms (with other sectors) are in place and cases are appropriately managed and followed up when referred
• Review and analyze trends in the caseload to inform programming.
• Provide information to the IDPs families on the move referring to the service providers on how to better protect their children
• Support the Child Protection Coordinator in identifying training needs of the CM workforce and support the ongoing capacity building of Case Workers.
• Promote and facilitate case /workers access to support to their own wellbeing
• Ensure that major challenges encountered by CM team are flagged early and addressed in an appropriate way.
• Support on and keep up to date a map of existing services to which children and families can be referred to. Build collaborative relationships with organization and service providers at the field level and support Case Workers to ensure effective referrals and collaboration.

Key Area 2: Program support, External and internal coordination and representation

• Ensure timely completion and submission of monthly timesheets, probations reviews and annual performance reviews.
• Assist with the recruitment of Caseworkers/Outreach workers
• Supports implementation and adherence to grant work plans, spending plans and monitoring and evaluation plans.
• Proactively participate and represent SC in the CPSS. Coordinate with other agencies offering case management services to children on referral and transfer of cases
• Ensure constant and transparent communication and collaboration with relevant stakeholders, including community members, community leaders and families.

Key Area 3: Data management and data protection principles

• Ensure that Case Workers respect confidentiality and follow ethical guidelines.
• Ensure that files, registers and computer databases are used in an appropriate and correct manner and ensure Case Workers adhere to the DP ISP.
• Work with the CPIMS Officer for the implementation of the Inter-Agency Child Protection Information Management System.
• Ensure the case management tracker is kept up to date.
• Ensure accurate case files are completed and that case management forms are utilized appropriately.
• Work closely with the monitoring and evaluation team, provide support to develop and implement appropriate monitoring, evaluation and learning systems for child protection interventions, ensure links to report requirements.

QUALIFICATIONS AND EXPERIENCE:

Working Experience: At least 1 years' experience within a development organization and at least 6 months experience in the field of Case Management or child protection in general.

Academic: Bachelor's degree in social work, social anthropology, or another relevant discipline.

Most relevant areas experience to this position include:

• Child protection, case management and child rights
• Experience working with vulnerable and at-risk groups
• Experience in managing field staff
• Experience in providing/ facilitating training, meeting
• Has good working knowledge on using MS Office, and internet

Skills:

• Planning and organising, analytical thinking
• Problem solving and decision making
• Applying technical and professional expertise
• Working effectively with others
• Communicating with impact
• Networking

SKILLS AND BEHAVIOURS (our Values in Practice)

Accountability:

• Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
• Holds the team accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.

Ambition:

• Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development and encourages others to do the same
• Widely shares their personal vision for Save the Children, engages and motivates others
• Future orientated, thinks strategically.

Collaboration:

• Builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters
• Values diversity, sees it as a source of competitive strength
• Approachable, good listener, easy to talk to.

Creativity:

• Develops and encourages new and innovative solutions
• Willing to take disciplined risks.

Integrity:

• Honest, encourages openness and transparency.