Customer Care Agent

2 недель назад

Харьков, Харьковская область, Украина Gameloft Полный рабочий день 30 000 $ - 50 000 $ в год

Job Description

The customer care agent (CCA) is an agent that answers customer complaints from all around the globe. They must answer e-mails and phone calls of customers and store each case in a dedicated tool. Each CCA must keep track of each case until it is solved.

Qualifications

  • Fluent level of English, Ukrainian.
  • Upper-Intermediate or Advanced level of second language Spanish is required;
  • Previous working experience in customer support is a plus;
  • Microsoft Office skills;
  • Excellent communication skills;
  • Aptitude for team work;
  • Excellent interpersonal relationship;
  • Responsible and patient.

Responsibilities:

  • Provide support to the customers: identify and solve customer problems using dedicated web tools;
  • Handle and manage web tools specially made for customer support;
  • Keep a record of each case in another dedicated web tool;
  • Escalate cases that need a deeper investigation to the corresponding teams when needed;
  • Notify Leads when a recurrent problem appears, to prevent further cases;
  • Be able to identify problems and create new templates for recurrent ones.

Benefits:

  • Join a top global mobile and video games publisher using the latest technologies;
  • Work with a talented international team in a friendly, creative environment;
  • Gain experience in the fast-paced and innovative video games industry;
  • Contribute to high-ranking products recognized worldwide;
  • Grow your career with dynamic promotions and global opportunities.

What Gameloft offers:

  • Possibility to work remote in a global product company with talented people;
  • Competitive salary according to the qualifications;
  • 21-day paid vacation, 5 days paid sick leave and national holidays as non-working days;
  • Medical insurance, psychologist;
  • Parental leave;
  • Own educational platform with courses, training programs, certifications;
  • Employee Referral Program with great bonuses;
  • Technical support and equipment.

In order to consider your application, we require you to send the full version of your CV in English.
Qualified candidates could be asked to complete a test assessment.

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