Tier-4 Support Engineer

ISRAEL

ON-SITE, FULL-TIME

We are looking for a Tier-4 Support Engineer, who will be responsible for resolving the most complex and escalated issues from our customers; systems/products, including backend infrastructure, embedded devices, and cloud-integrated platforms. This role is suited for individuals with strong leadership potential and interpersonal skills, and may eventually grow into a Team Lead position within the Software development group.

Full-time and long-term opportunity with hybrid working schedule (2-3 times work on site in Netanya, Israel).

About:

Our client is developing electro-mechanical devices for dairy farms, pulsators and automatic detachers. The solution is leading in the industry with advanced cow monitoring solutions based on activity and rumination sensors.

Responsibilities:

• Advanced Troubleshooting & Escalation Handling:
  
  Act as the final escalation point for technical issues across Linux-based systems, embedded devices, and cloud services.
• System Diagnostics & Log Analysis:
  
  Investigate systemic issues using logs (e.g., syslog, dmesg, journalctl, , ), performance metrics, and custom monitoring tools;
  
  Utilize expertise in Linux network configuration to identify and resolve problems related to connectivity, routing, and firewall settings.
• Infrastructure & Device Support:
  
  Maintain and enhance infrastructure components such as Network Management Systems, local agents, proxy services, remote connectivity platform integrations, internal support tools, and other services.
• Automation & Tooling:
  
  Develop and maintain automation scripts and internal support tools to streamline diagnostics, deployment, and monitoring.
• Cross-Team Collaboration:
  
  Work closely with Global Support, QA, DevOps, and R&D teams to ensure seamless integration, delivery and support for new features and hardware rollouts.
• Documentation & Knowledge Sharing:
  
  Contribute to internal documentation, Confluence pages, and training materials to support cross-Tiers teams.
• Leadership Development:
  
  Mentor junior technicians, lead technical discussions, and gradually take on coordination responsibilities with the goal of transitioning into a formal leadership role.

Requirements:

• Advanced Linux system administration and scripting (Bash, Python);
• Experience with embedded systems, networking (TCP/IP, DHCP), and cloud services;
• Hands-on experience with AWS or other cloud providers;
• Proficiency with tools such as Datadog (monitoring) and Postman (API testing);
• Familiarity with Azure DevOps, Git, Docker, and monitoring stacks;
• Knowledge and some experience with MySQL, including basic query writing, and troubleshooting;
• Proven ability to debug complex issues across distributed systems;
• Experience with log parsing, root cause analysis, and performance tuning;
• Solid understanding of Agile development practices, including sprint planning, retrospectives, and backlog refinement;
• Excellent written and verbal communication skills;
• Demonstrated ability to mentor others and lead by example;
• Interest in growing into a formal leadership role;
• Demonstrated experience collaborating within a cross-functional, matrix team environment;
• Strong interpersonal skills and ability to collaborate across teams and departments;
• Fluent in Hebrew and advance in English (spoken and written).

We offer:

Professional Development: Free English courses, free access to the corporate Udemy account, corporate digital library subscription, possibility to participate and share your knowledge as a speaker in our internal meetups.

Benefits: 100% paid vacation and sick leaves, opportunity to accumulate part of the own salary in the company in dollar terms.