Senior Business Analyst

Management Level

EQ Retirement Solutions is transforming the retirement and pensions markets with leading administration and technology solutions. With over 1600 employees globally, 189 years of knowledge and 13 million pension scheme members and policyholders, we are here to help people plan for a confident financial future by delivering innovative, reliable and customer-focused retirement services. Our teams are driven by a shared commitment to excellence, collaboration and making a real impact to the lives of our clients and customers.

Role Summary

EQ Retirement Solutions (EQRS) are looking for a Senior Business Analyst to join our transformation team. The Senior Business Analyst will work closely with key stakeholders and subject matter experts to support our global programme team to support the delivery on migration planning and process optimisation.

Please note, this is a 12-month fixed term contract.

Core Duties/Responsibilities

The successful candidate will be responsible for the following:

• Investigate and document current pension scheme processes (DB, DC, hybrid) to Heimdall standards.
• Create detailed SOPs, process maps, and controls tables for all activities earmarked for transition.
• Validate process volumes and client-specific nuances for accurate migration planning.
• Conduct workshops with UK SMEs and Indian teams to capture requirements and clarify dependencies.
• Liaise with Information Security and Compliance teams to ensure DPIAs and regulatory approvals are in place.
• Conduct workshops with UK SMEs and Indian teams to capture requirements and clarify dependencies.
• Liaise with Information Security and Compliance teams to ensure DPIAs and regulatory approvals are in place.
• Identify opportunities for process optimisation during migration.
• Recommend automation or efficiency improvements where feasible.

The duties and responsibilities outlined above are to be regarded as broad areas of responsibility and do not necessarily detail all tasks which the post holder may be required to perform.

Skills, Capabilities and Attributes

The ideal candidate will have the below skills, capabilities and attributes essential or preferred.

• Strong understanding of UK pension schemes and administration platforms (e.g., Compendia).
• Proven experience in business process analysis and documentation.
• Familiarity with regulatory compliance (FCA, GDPR) and data protection requirements.
• Excellent stakeholder management and communication skills.
• Ability to work in a multi-location environment and manage cultural nuances.
• Experience in offshoring or shared services transitions (desirable)

What We Offer

• Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
• Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
• Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
• Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
• Time Off – Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
• Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
• Learning & Development – Investment in LinkedIn Learning for all colleagues. 

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.